Configure Departments for Ticket Submission

[it@kimleigh.co.za]

Good day,
I am trying to add my departments for Ticket submissions
I can't get my departments to show in the available department.
Is there something I am missing?

[PremJkumar]

Hi it@kimleigh.co.za,

Please check this help guide to explain about adding department

Go to "Configure Service Desk departments available to end-user" in
https://help.comodo.com/topic-399-1-...-Settings.html

Please let us know if you have any other questions.

Kind Regards,
PremJK

[it@kimleigh.co.za]

Hi PremJkumar

My departments are not showing in the Configure Departments for Ticket Submission

Nothing to select there. I have made departments.

[PremJkumar]

Hi it@kimleigh.co.za,

Can you please verify whether departments are made "Public"

• The ‘Department' drop-down shows departments you have marked as 'Public' in Service Desk.

• See https://help.comodo.com/topic-289-1-...partments.html if you want more help with departments

Kind Regards,
PremJK

[it@kimleigh.co.za]

Hi PremJk

The departments are made public

Kind Regards

[ailan]

Hi,

I too have the same problem.
(I already checked the guides and the related topics.)

I have 2 public Departments but the list stays empty.
Pressing 'Synchronize' doesn't help.
4.jpg

Thanks in advance.

[zeynepyildirim]

Hi ailan,

Can you please check your departments again? You should see now.

Regards,
Product Management Team.

[ailan]

Hi @zeynepyildirim,

I just checked and now its working.
I can select the departments.

Thanks for the fix.

[zoteksystems]

HI i have the same problem and all departments are public

[PremJkumar]

Hi zoteksystems,

Sorry for the trouble caused. We have created support ticket to investigate the issue.

Kind Regards,
PremJK

[ntelogic]

I am not able to see or add departments. All are set as Public. Can you please check and advise? Thank you!