Is there an ability to merge/combine tickets? I don't see it when I do a search in the help section.
We all know users can tend to shoot off a new email to the ticket system for a current issues instead of replying to the existing ticket email. How is this handled?
We all know users can tend to shoot off a new email to the ticket system for a current issues instead of replying to the existing ticket email. How is this handled?
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