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  • itarian remote module

    Hello,

    In the institution, our IT unit connects to the computers of the personnel and sometimes they forget these connections open. When I want to connect to the device via Itarian, I get the device busy error. Could you please write a script that will terminate the existing remote connection?

    I wish you good work.
    Best regards

  • #2
    Hi hguler07,

    Thanks for your script request. We have asked our script developers to analyze your request and will share it once the script is ready.

    Kind Regards,
    PremJK

    Comment


    • #3
      Hi hguler07,

      Please run this script in JSON file prepared by our script developers and provide feedback
      20210603-Script_to_Terminate_the_existing_Remote_Connection.json

      Note: Run as System User or Logged in User

      Kind Regards,
      PremJK

      Comment


      • #4
        ​​Hello,
        I tried the script you shared. I guess it didn't work.


        Here are my experiments:

        I connected to machine Y with Remote control by itarian on machine x.

        I sent this script as system user and logged in user to the x machine I was connecting first. The running code said successful but my connection window did not close.

        I sent this script to the computer that I am connecting to. It also ran successfully. But still my screen didn't turn off.

        After successful typing on X machine I clicked on details it says: access denied

        When I click details after successful typing on machine Y, it says: No User Login currently

        As additional information; I wanted to point out that I don't know if this will have an effect on the computer X computer that I connect to the Dragon platform.

        I am attaching relevant images.

        I wish you good work.

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        Comment


        • #5
          Hi hguler07,

          Thanks for trying the script and updating us on the results. We have shared your feedback with our script developers.

          Kind Regards,
          PremJK

          Comment


          • #6
            Hi hguler07,

            Sorry, the script is working well on our end. We can't reproduce the issue. Our script developers like to have a remote session to investigate.
            Please let us know if it's okay for you so that we can create a support ticket.

            Kind Regards,
            PremJK

            Comment


            • #7
              Hello,

              Of course, you try and share this code before running it. There may be a problem with my computer or I may have done something wrong.

              If it is not a problem for you, of course, you can connect and control it remotely.

              I am available this afternoon 14:00 - 16:00 GMT+03:00

              How do I forward Anydesk information for you to connect to or when you are available.

              I wish you good work
              Best regards.

              Comment


              • #8
                Hello,
                I used to create a support ticket here, but now I get a warning like this when I look at it.
                Click image for larger version

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                I wish you good work
                Best regards.

                Comment


                • #9
                  Hi hguler07,

                  We have created a support ticket, our support team will assist you in setting remote session when you are available.

                  Kind Regards,
                  PremJK

                  Comment


                  • #10
                    Hello, We just contacted remote assistance support. We struggled for a long time. We realized that the scenario I wanted was somewhat misunderstood.

                    Actually, what I want in short is to terminate the remote control with itarian connection. In our meeting, he stated that he did not think it was possible to do this with a script, but he would meet with the team to find another solution. I will follow the thread to keep up to date with developments.

                    Thank you very much for your help and interest.
                    I wish you healthy days.
                    Best regards.
                    Last edited by hguler07; 06-14-2021, 01:02 PM.

                    Comment

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