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Feature Request: Unread Tickets/Replies

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  • Feature Request: Unread Tickets/Replies

    Often the email notification of new tickets or replies to existing tickets fail from the smtp server side. It would be very useful to have any new or unread tickets at the top of the service desk page and in bold. If the email notification fails, then there's nothing to show that a client has responded to a ticket without having to go into the ticket to view the thread.
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