Admins unable to sign in to the RMM application

Users who are Admins in Comodo One are unable to sign to the RMM application. It fails every time and the error message is “there is no user with this email/login on the system” the user is on the portal.

@nikki ,

Is this the error that you are seeing?

Please choose the EU region for the dropdown. We are still in the process of migrating US customers to the US server. We will contact you via support ticket for additional details about the process.

EU doesn’t work either!


We have tried replicating your issue and for some reason, I was able to get to my test endpoint.

Can you please provide some additional details on the support ticket we’ve sent you.