User see all tickets or only assigned to him?
Do C1 App send alert when new ticket assigned to user?
Hello @Sergey ,
A staff logged in to C1 -Service Desk will see all the tickets. However he will only have full access to those assigned to him. For more details about Managing the Tickets please see: https://help.comodo.com/topic-289-1-629-7981-Managing-Tickets.html
C1 doesn’t generate any alert when a ticket is assigned to a staff.
Hi @Sergey
Let me correct the last answer, there is 2 places where you can configure the alerts. Comodo ONE can send alerts to users and staff per your choice and configuration.
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From portal notifications menu, you can control mail alerts: https://help.comodo.com/topic-289-1-625-7866-Configuring-Alerts-and-Notices.html
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From mobile application, push notifications menu, you can control push notifications you want to receive.
Ilker