Audit Trail

Products ITarian Service Desk
1

Hi Guys,

Is there any audit trail that will log when the tickets are opened and closed.

Some tickets are automatically closed when performance metrics return below the threshold. These ticket just close without any information which would be handy for when reporting back to our customers

regards,

Dave

2

Hello @dbettens ,

You can check Ticket Reports and Audit Logs help guides for more information regarding the query.
Thank you