Lets use this sticky topic to report bugs and issues. When you are reporting it please provide as much as information as you can to be able to pinpoint the problem and quicker resolution.
Here is a general format to report the bug:
A. The bug/issue
What you did:
What actually happened or you actually saw:
What you expected to happen or see:
Whether you can make the problem happen again, and if so exact steps to make it happen:
Any other information (eg your guess regarding the cause, with reasons):
B. Files appended. (Please zip unless screenshots)
Screenshots of UI bugs:
Screenshot of setting page. Can be used instead of typed product and database version.
C. Your set-up - Please provide these when asked specifically as a Private Message to ITarian Staff.
What is your Company Name?
What is your email?
If it is related with Endpoints, Device OS details:
Unsure have never been able to log into Patch Management
Whether you can make the problem happen again, and if so exact steps to make it happen:
a) Log into one.comodo.com,
b) click on the patch module
Any other information (eg your guess regarding the cause, with reasons):
This appears to be related to my user account. I created a second user and I logged in correctly. Please check the user DB. There may be two users with my email address. I created an account from a URL that wasn’t one.comodo.com - It was on your main website but it looks like the link was taken down. I couldn’t access the platform so I created another user with the same email at one.comodo.com PM me for account login information
B. Files appended. (Please zip unless screenshots)
Screenshots of UI bugs:
Screenshot of setting page. Can be used instead of typed product and database version.
Ilker-
There seem to be a few things that are not working on my account that are working on others. Do you want to log into my account to see what the difference is? I can reset the PW and send it to you if it will help.
I’m having issues getting OS patches to install. I managed to get Adobe Air and Java installed fine on Windows XP and Vista systems, but OS patches always fail with the error code ttl expired. Why is this?
It means that, server has a timeout response before executing the full command. It could happen due to big update package or due to pushing multiple updates at once.
Could you please try again with sending one update at a time and let us know which package failed if it will fail again?
Could you please be sure that your endpoint’s time is correct? It might cause this issue. If it is correct please share the logs with us. You can email to c1-support@comodo.com
Logs could be found on below path:
C:\Program Files (x86)\Comodo\Comodo One Patch Management Agent\logs
It appears that whatever virtualization hosting system you are using, you have not allocated nearly enough resources to accommodate the services you are offering. This is resulting in frustration, access errors and huge delays in changing screens within the modules of your various apps and the inability to authenticate the RMM Console from a local desktop. Please add all the resources necessary to run your apps. The amount of effort required in deploying your products is becoming pointless since your backend resource are incapable of keeping up.
Comodo serves hundreds of millions customers everyday.
I wouldn’t be able to get the root cause of the problem from your post. If you could be more specific about where you see problem, I would be able to help faster.
Hello, does this happen on a single machine ? Have you tried to log in from another system ? perhaps the problem is localized. Also , can you please provide some screenshots ?
We have escalated the case to our development team. The issue you have reported with Patch Management will be resolved as soon as possible.
I have have sent you a PM, requesting some details. Let’s continue communication by email please.
What actually happened or you actually saw: Spinning blue circles
What you expected to happen or see: The patch management screen load
Whether you can make the problem happen again, and if so exact steps to make it happen: Go to link in step 1
Any other information (eg your guess regarding the cause, with reasons): I have tried this on Chrome/IE with multiple computers running Win 8.1, 10, Server 12 R2
Issue 1; I am attempting to install Critical OS Patches via the Patch Management. Every time I get TTL expired. For any Custom Apps patches, it works fine. I am not sure where to start troubleshooting. In fact the last time I tried to push OS updates, the system target endpoint immediately went offline in the RMM. This is only with one site, so I am going to experiment with another site tonight.
Issue 2; The last 4 times I tried to install the RMM/Patch combo on the endpoint, it stalled after installing the RMM. The patch would never download or install. I think you should just keep the agents separate until this is sorted out. Makes it difficult to get a site going when you run into these issues.
