Cant enroll device

User device group must be members of same company

For a year enrolled devices with same parameters, today with same parameters got this error.

Hi @Sergey ,

This is a known issue. When creating the bulk installation package the user and the device group must be member of the same company. For the meantime you can try this workaround until our developers fix the said issue. Please try creating a duplicate user under the company that you want to use to create the package.

Also for your convenience, We will send you an email and we will add this ticket on the loop to update you on its progress.


This issue should be resolved today. Could you please check again?