The installer runs fine. I have the module turned on. I put in my user name and password, but when I click on the “SIGN IN” button I get this error “Error: A network error has occured while trying to sign in! Please check your network connectivity and try again.” This happens on two different machines. One is running windows 7 Pro 32 and the other is Server2008R2. I thought maybe my hardware firewall was blocking, so I bypassed it and now it works. I am running a Sonicwall TZ205. What do I need to do to operate behind the firewall. Thanks.
We can provide you with a document with all the connections and ports used by the Comodo One Module and it’s modules. Please send us an email to firstname.lastname@example.org and we will provide this to you. Thank you.
Hello @jwoolf ,
The list of IP addresses and ports that need to be allowed in your firewall has been provided by email.
Here is what you provided for RMM:
|RMM Agent & Console||---||220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199||8080, 443 TCP||Outgoing|
Well I tried everything including a rule for LAN>WAN Source:Any Destination: (My internal IP) Service: Any ALLOW
this did not work. I will try a packet capture to analyze the traffic to and from the RMM Administration Console.
I am using a Sonicwall TZ205
It was the Intrusion Prevention Service on the Sonicwall blocking comdo. I added the ip addresses to the IPS exclusion list now everything works. Thanks