Is there any news regarding the inclusion of all recipients, when someone sends a request, and includes other people by CC. Last time I checked, it only sends it to the TO email address, and excludes all the CC’s, which means they are left out of the conversation when responding from the service desk
Hi @vnl_itmanager ,
The feature you’re looking for is still under development.
We’ll get back to you the soonest once a roadmap plan timeline is made available.