Comodo Remote Control

Products ITarian RMM
1

Currently using it and it seems to be operating faster than normal, also, the screen scaling is far easier to work with than Solarwind MSP Anywhere’s. I hope these improvements continue
:slight_smile:

2

@nct ,

As what our CEO has mentioned before, we are moving towards a different phase of stability and scalability to improve the platform starting from the last month’s release. Expect more stability on the next releases.

3

You can bet on it! I am…with real $$$ :wink:

4

Comodo Remote Control not working all clients showing offline but in ITSM clients showing online

5

Hi @Marveltec ,

We appreciate for letting us know about the issue you are encountering. We have reported your issue to our developers and will look on the situation and will resolve any unforeseen issues as soon as possible. We have created a support ticket on your case. We will communicate with you shortly for additional details in resolving this matter.

6

I’m seeing the same issue, too! :frowning:

7

Hi @nct ,

We have forwarded this issue to our developers and we will let you know here and on the ticket once we receive an update. We will also be creating a support ticket for you with regard to this concern. We will communicate with you shortly for additional details in aid of resolving this matter.

8

I have the exact same issue. I’ve already un-installed the product until a suitable solution can be found. I was really looking forward to this too as it would be great for our small environment. I had to use AnyDesk to get connected. I’ll watch this thread to see if there is any updates or news about this issue. I see it or similar ones posted quite a bit here.

9

Hi @BAMayo,

We will be creating a support ticket for you as well to keep you posted on the issue at hand. We will communicate with you shortly for additional details in aid of resolving this matter.

10

We are also experiencing the same issue. All devices appear offline!

11

Hi @nikki ,

We are already aware of the issue and our developers are already working on finalizing the fix. We will be creating a support ticket for you as well to keep you posted on the issue at hand. We will communicate with you shortly for additional details in aid of resolving this matter.

12

Hi,

how is it that ITSM its showing me that i have 271 Windows Devices online (i have confirmed this is firstly wrong it should be more than 350) but anyway be that as it may but then in comodo remote control it only shows 190 online. the system just cant be this unreliable!

13

Hi @Marveltec ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.

14

I too have offline servers in CRC, showing online but not connectable in ITSM.

15

Hi @Marveltec and @dittoit,

A ticket has been created for you regarding this issue. We will update you once we have information from our developers or should we need additional information.

Thanks!

16

I’m also having an issue where the input on the remote machine is all CAPS. CAPS lock on and off doesn’t change it, nor does holding shift.

17

@MTekhna ,

I tried replicating your issue to check if an issue is still affecting New CRC. So far I was able to utilize the upper case and lower case letters. Can you please try to uninstall the New CRC and reinstall it once more from the portal. Please give us your feed back

New CRC upper case lower case test.JPG
New CRC upper case lower case test.JPG1264×707 50.2 KB

18

@Jimmy it appears to be functioning normally now. Thanks.

19

@MTekhna ,

Thank you for giving us an update. If in any case, you encounter an issue please send us an email c1-support@comodo.com so that we can attend to your concern immediately.