Following along with this one, having the same issue on multiple clients with regards to Office taking a long time to open.
Attempting to find the solution with using/comparing currently used profile to a default profile.
Same experience as others in this thread - disabling AV/containment sorts the speed issue out.
Hello @mbarrett,
We will send an email to have the issue investigated by the development team since there are confidential information that is needed. Kindly respond to the email so we can provide a timely resolution.
Thank you.
Hi,
One device that has the ITSM Agent installed had no Profile associated with it but had screen lock-ups, freezes and had over 75 CPMService errors. Fresh install of WIN 10 64bit 1709, Libre Office, Canon Printer and CIS 10.0.2.6396 installed
I have now created a profile that only has General, Monitoring and Remote Control and applied this to the device for testing.
Hi @bob-sawyer ,
Please let us know the result after the test. Thank you.
In my experience Comodo seems to have more issues when system resources are scarcer. On machines with 8GB+ Ram, not very noticeable hit on performance. 4GB I’ve had mixed results. 2GB I’ve seen it slow the system to a crawl. Errors with Comodo ITSM client are usually not an issue but with the security and virtual disks I’ve seen it lock a computer up. Most recently I had to uninstall it. I will reattempt an install on the rebuilt system. Generally I’ve had better experience with Comodo when the OS is freshly installed.
We’ve generally only seen CCS impact on performance on PCs with Intel CPUs slower than i3 and with less than 4GB RAM.
@Riley_C While I’m willing to help figure out what’s going on I’d be more obliged to do so if Comodo packaged what was sent to me in an easy to use tool that could collect that info in one stroke, then when it’s done prompt for a ticket number (which Comodo support would provide) then submit the data right into the associated ticket in Comodo’s tracking system. Spending 30+ minutes to go through all of manual the steps that were isn’t the the best use of an MSP’s staff time, especially a staff of 1.
I’d already uninstalled the product normally. Found that it did not uninstall fully and that the processes were still running after a reboot. I had to run the CIS_CleanupTool to completely remove it. (There is something not quite right with the standard MSI uninstaller! It seems leave stuff behind most of the time.) I was then able to push it again to the PC and it’s behaving properly.
BTW: For Windows 10 the ADK package is specific to the OS Version with ADSs for 1511, 1607, 1703 and 1709.
Regards,
-felipe
I’m not sure what the comment was about the cleanup tool? Not my tool (and this was on a n i7 with a SSD drive), the tech support person from Comodo that provided it said this isn’t unusual, and it appeared the tool was scanning the entire registry for Comodo entries. I think however the point that’s being missed is this product should just uninstall cleanly without jumping through hoops. Because of this issue I’ve had to try a lot of things for tech support and I can tell you it’s about 50-50 to easily get Comodo off of a system.
Spending 30 minutes (or actually an hour and half) isn’t good use of MY time. I paid for this product, when I’m helping Comodo troubleshoot it I’m not billing any client hours. And yes, they provided that tool to me also, I uploaded 4 sets of data for them. 1 didn’t upload right, the other three they said they couldn’t find even though I sent them snap shots of the upload log from their own tool as well as the times the tool was run. So… I’m with you Felipe that the uninstall doesn’t really totally uninstall.
@Riley_C Please pass this on to CIS/CCS devs - Add an automatic telemetry feature to the CIS Cleanup Tool that reports basic PC HW and OS config info, networking info (NIC model, driver date and version number) and what components were left behind that the cleanup tool had to take care of. That way at least our use of it to cleanly remove CCS can provide data on common characteristics that result in dirty uninstalls and what gets left behind regularly that could be fixed in the actual program uninstaller.
Thanks for your continued engagement with us. Don’t get discouraged if we are a bit cranky. It’s nothing personal.
Regards,
-felipe
Hello @vitalsupport,
We have forwarded your message to the development team. Please reply to the ticket we have sent yesterday so that they can analyze your concern. Personally, I understand where you are coming from.
Hi @DaveZChi
We will let the developers know about your challenges with the removal/cleanup tool and request information on why it is acting that way. We will send another email regarding this and we’ll send it to the email associated with the forum.
Thank you.
Guys – this is becoming totally unacceptable, I have paid some significant subscription costs for a product that I’ve had to disable on all of my client computers, and they’re still complaining about significant speed impacts. I’ve provided you with the data, this has been going on since your October release. I’m at the point where I’m going to have to abandon this product – I simply can’t have significant revenue source customers calling me daily with issues with their computers running. It’s also silly ridiculous that I contact support and it takes them days to just tell me they’re waiting to hear back from support. My next step is to start phone calling your corporate officers so they can share in the pain and help apologize to my customer base,
Hello @DaveZChi,
We understand the severity of the situation and the time imperative. Our developers are working round the clock in giving resolutions to reported issues and will continue do so. We will do all we can to resolve the issue you have reported. Please reply to the support ticket that was sent to you earlier.
We appreciate your feedback.
@DaveZChi If you’re encountering an issue uninstalling all the Comodo components, try using https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
What support ticket response are you waiting on from me? I’ve provided everything that you’ve asked for on this performance issue.
Hi @DaveZChi
For now, there is no need to submit any logs or answer any other queries. We, at C1 Support, are waiting for an update from the Product Development team about your case. We appreciate your patience on the matter.
you’ve been saying this for days now, what do I need to get this bumped up in the queue. There are a myriad of problems with this product, from uninstallers that don’t really uninstall the entire product, to poor quality control of your releases. I’ve looked through these forums for the last year, this isn’t something new, it’s a continuing pattern of issues. Are you unable to prioritize issues? This is making user systems unusable, short of your portal being offline (which seems to happen with concerning regularity) what exactly is in the queue in front of this type of issue? And why are you so disorganized that you’d request through the forum that I respond to a ticket that I’ve already responded too days ago, this is all greatly disheartening to those of us who want to see your product successful but feel marginalized by your failure to correct long term issues.
There is a new version release this weekend and the issues relating to stability have definitely been improving. Comodo are currently working to address issues with each release rather than introduce new features. I’ve spoken to the CEO and management many times recently about this.
Hi @DaveZChi,
We are unhappy about the inconvenience this may have caused you and we would like you to know that the issues you experienced has already been fixed and will be rolled out on our next release tomorrow. We still have your ticket open with us and will continue correspondence from there for your feedback. We appreciate your patience on this matter. Thank you.
Glad to here that, like I said on a previous post I had been watching this product with much interest for a couple of years. From a design standpoint I think they’ve nailed it (though if they could reduce the number of ways I review a file for multiple technologies I’d appreciate it, feels like you have to click around 20 places to see what technology stopped a file from running). That being said it was pretty unusable from a reliability standpoint 2 years ago, bit by bit it’s gotten better. So much so that I spent a few thousand dollars on licenses a few months back. I’m in this for the long haul IF Comodo will be transparent about their challenges, address them and prioritize reliability over just adding new stuff. I assume all of us are on here because we manage hundreds or thousands of end points. None of us need a product like this to increase our problem call rate, it should decrease it. In the end that’s the simplest metric of whether this is a quality product for the space it is in.