Containment not allowing us trust files

Hi there, i raised an issue recently about whitelisting and it was kind of solved. It was the containment that wasn’t allowing the files to run. Issue now is that when a particular executable is contained, i see the logs in the containment section. So i go ahead to rate the executable as trusted and normally after this, it should allow the executable to run. But this part is not happening again even after restarting the systems twice. Some times it works and other times like now…it just doesn’t. Is any other person experiencing this?

Hello @chales ,

We want to investigate this issue and we apologize for the inconvenience.
We will get in touch with you shortly via email.

Thank you.


We are not only containing the unknowns but also any child process of unknown processes. It might be a case that, you are trusting to child processes but they are still contained due to parent.

Investigation should reveal the case but I just wanted to provide more information about how it works.