create client user to monitor tickets.


CEO’s of companies with Provide services too would like to monitor Tickets for their staff every now and again.

Is it possible to create a read-only user account for client users to view tickets in the service desk area?


Jahfar Campbell.

@jahfar ,

As of the moment, these are the roles that can be managed . What we can do is request this kind of functionality to our development team, have it analyzed and notify you once this feature had come to fruition.