We would like to inform you that with October release we are removing old RMM from default account provisioning and store. Customers who have already activated the old RMM will be able to use it for now. In a near future, we will completely decommission it and continue to support your remote management activities with IT & Security Manager (ITSM).
ITSM is receiving very positive feedbacks from our customers who have been using it and already has a great set of features and we will continue to improve it with new features such as file transfer and command line scripting etc.
We would love to as much as possible transfer all features of the Old RMM to the New CRC. OUr Product Development team is looking at this process carefully to ensure much-needed features and functionality that had been requested will still be used in the near future.
Agreed, I am new with Comodo but have gone through a lot of details with it in the short time since I started using it. I originally just went right with CRC on the remote control side as it was the only one that didn’t say old. At first I thought Comodo was lacking a lot of features that I would have expected to be standard, but then in a demo I was introduced to RMM, which has a lot of the functionality that I was looking for even though it was listed as the “old” console.
It does look like a good part of that functionality is trying to be introduced via procedures/scripts in ITSM, But this would be very cumbersome to have to use scripts/procedures for simple things that are currently available in RMM.
I could see that there is a lot of potential with CRC and ITSM being together if the ability in CRC can just be updated and some features similar to RMM included.
I understand that things will take time to get CRC caught up. Any idea when the expected full decommission of RMM will be?
We have integrated the features of the Old Patch Management into ITSM’s patch management system. Our Product development team, however, is still in discussion for the OLD RMMs features migrating to the New CRC. I’m sure it’s a lot of work but our developers had made extra efforts to make stability and basic features functioning in a timely manner.
Yeah, I realized my confusion with it after reading back through the posts a little more carefully
Do you know an estimated date that the RMM is expected to be fully decommissioned?
If you need someone to do any testing with new CRC features then let me know. I can put a couple of VMs on a beta release just for testing if it would be helpfull…is there a separate forum area for testing new releases?