Is it possible to allow us to edit ticket thread entries as well as make the reason for editing optional? I sometimes need to edit thread entries for grammar or to add data and adding another note into the thread sometimes makes it convoluted. Also, I don’t have any need for specifying a reason for editing a ticket parameter so I’d like to remove it from the view altogether. We are a small company that doesn’t need this level of auditing yet. Could these settings be added into the admin section?