I’m having an issue with some managed hosts incorrectly reporting available/not-installed patches. I’m testing most extensively on a single device (a Win7-64 VM) but the problem is presenting itself on about 5 endpoints. I gathered a few notes, which I’ve posted below. I’m hoping there’s an obvious solution that I’m missing, because this issue has eluded my best attempts to resolve it with the tools available in ITSM.
PM tab on device info page shows “No results found” when filtered for Available patches.
Removing filter and viewing all patches shows everything as installed.
Trying to sort ascending/descending on “Status” column shows “Patches service is currently not responding.”
Device List view shows 35 missing patches for Win7 VM.
Clicking warning icon/missing-patch count link returns to PM page with “Patches service is currently not responding” text from previous sort attempt.
Running Windows Update returns “Windows is up to date.” No available patches.
Issue has survived reboots and persisted for several days, despite attempts to run wuapp.exe manually and refresh device information.
Can someone tell me what’s going on and what I’m missing?