getting errors with a patch management script with reports sent to email

reinamsp · July 26, 2018, 7:22pm

Hello,
Trying to run the following script which is found in ITSM as well as on the scripts.comodo.com page:
Get ITSM Monitoring, Procedure and Patch Management logs report

This is the error i get when it runs:

Traceback (most recent call last):
File “<string>”, line 63, in <module>
WindowsError: [Error 3] The system cannot find the path specified: ‘C:\Program Files (x86)\COMODO\Comodo ITSM\spmlogs/.’

Can someone please help me fix. A client wants to run this report.
they have a combination of Windows 10, 7 devices

thank you
Mike

Raymond_Co · July 26, 2018, 8:36pm

Hi @reinamsp, we have forwarded your concern to our developers to have the script that you used to be reviewed. We will pass along additional updates.

Prabakaran · July 27, 2018, 3:17am

Hi @reinamsp

I have modified the script, please refer the below script link.
https://scripts.comodo.com/frontend/web/topic/script-to-mail-the-patch-reports-from-itsm-patch-management

Thank you.

reinamsp · July 27, 2018, 6:20pm

I don’t think it worked please take a look at the attachment. However I do get a success on my itsm page.

report.txt (15.8 KB)

reinamsp · July 27, 2018, 6:24pm

I don’t think it worked, i tried to upload the attachment but i keep getting an error when i do . However I do get a success on my itsm page.
Below is a sample of the report:

INFO] 2018-06-02T00:01:32.215 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(UnknownServerError)
[INFO] 2018-06-02T00:01:32.215 [SPM::NetworkAccesser::requestFinished-269] “https://plugins.cmdm.comodo.com/spm/configuration” “Error transferring https://plugins.cmdm.comodo.com/spm/configuration - server replied: Bad Gateway”
[INFO] 2018-06-02T00:02:03.234 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(UnknownServerError)
[INFO] 2018-06-02T00:02:03.234 [SPM::NetworkAccesser::requestFinished-269] “https://plugins.cmdm.comodo.com/spm/sync” “Error transferring https://plugins.cmdm.comodo.com/spm/sync - server replied: Bad Gateway”
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-04T21:51:55.826 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-05T18:20:53.925 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.832 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.832 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.832 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.851 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.851 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-06T07:44:25.852 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T18:20:06.895 [SPM::NetworkAccesser::error-226] QNetworkReply::NetworkError(HostNotFoundError)
[INFO] 2018-06-07T19:38:55.461 [SPM::SpmOperationHandler::initialCleanUp-264] Initial cleanup completed.

Jimmy · July 27, 2018, 7:06pm

@reinamsp ,

Thank you for sharing the output of your test. We will coordinate with our Script Developers to have the procedure reviewed. We will provide you an update as soon as possible.

Aravind_pandi · July 30, 2018, 9:02am

Hello @reinamsp

Please find the exact script link for the script you need :
https://scripts.comodo.com/frontend/web/topic/get-itsm-monitoring-procedure-and-patch-management-logs-report

Kindly, please come back to us if you face any difficulties.

Thank you.