How to reinstall agents?

Products ITarian Endpoint Manager
1

Where I can take ITSM agent install package for already enrolled device?

2

Hello @Sergey ,

Are you talking about the Bulk Installation Package section?

3

I think yes. But if I will run this package at early enrolled device - ITSM manager will add new device or assign this installation with early enrolled device?

4

Hello @Sergey ,

Running the CCC installer on top of an existing setup will simply fail, so the device will not be added again. Basically, nothing will change.

5

No, asking about other. What if reinstalled OS?

6

Hello @Sergey ,

The endpoint will show up as unavailable first and after you reinstall the agent on the new OS, the endpoint will become available again.

7

Hi @Sergey ,

Here is how to deploy security client to existing enrolled device (I hope I understand your question correct)

https://help.comodo.com/topic-399-1-786-10139-Remotely-Installing-Packages-onto-Windows-Devices.html

8

Found, thank you, but 1.5 hrs ago I started this installation and still “Command In The Queue…”

9

Hello @Sergey ,

What are you trying to deploy ? Are we talking about the CCS or about the RMM Agent ? Could you please clarify ? Thank you.