How to show all patches - need to blacklist one

I am trying to disapprove (blacklist) KB2918614 - MS14-049
It breaks MSI installer on win7 and server 2008r2.

It was installed on a server before I installed Patch Management, but does not show up in the list

I can’t seem to be able to find it Patch Manager “available” or “installed”

Checked in ITSM, and can’t find it there either. I just uninstalled it, so it ‘should’ be in pending or installed.

Need to blacklist it.


Hello @Rickkee

If you have uninstalled it and if the machine is managed by PM then you should see it in available Applications -> Software Inventory.
Once you see it there, please select it and use the “Hide/Show” option from above the list in the left side of the page (blue button).

Well, like I said, it’s not there in PM. I found it in ITSM, under Applications / Patch Management. It shows all of them.
Confused with the duplicate listing though, maybe because I just uninstalled it.
I cannot tell which machine ITSM thinks it should be installed in.
Regardless, how do I blacklist it? It caused 2.5 hrs of misery to hunt it down and kill it.

BTW, on a new workstation, where can I find the installer for RMM?

Hello @Rickkee ,

For the time being the PM module part of ITSM does not support automated installation, so if you don’t want to have that KB installed, you can simply choose not to install it. Also, in Applications > Patch Management you can see only on how many endpoints you have the patch installed but not the machines that have it installed. We will escalate these issues and we will contact you by email in order to get all the data we need to escalate the cases.

Thank you for your feedback!

Also, regarding your last question, to install the RMM agent on a machine that is enrolled in ITSM, all you have to do is to go to Device List, select the endpoint > Install MSI/Packages > select ‘Install RMM Agent’ > Install

Hello @Rickkee ,

Regarding the feature that you have requested (Ability to see on which endpoints a patch is installed), after the last update that was released on Saturday you can see which endpoints have a specific patch installed/missing by going to Applications > Patch Management > Installed Column (clickable). Also, the ability to schedule patch installation has been introduced and to do that you will have to go to Configuration Templates > Procedures > Create > Create Patch Procedure. Please let us know if this helps.