Is it possible to automatically include the device data (brand, model, serial number, logged on user, domain/workgroup) into all tickets. I tried looking into the actual email template and the available ticket variables but i don’t see for device data. Any help will be greatly appreciated.
As of the moment, this functionality is not yet present on Service Desk. We have communicated with our Product Developers to look on this kind of setup. We’ll gladly share their outputs on this functionality.