A. The bug/issue
- Logged into Comodo One Portal, Selected IT Security Manager, Devices, Device Groups, selected client group, selected device, selected Takeover
- The takeover confirmed start, then a message showed in a popup to inform plugins loading the RMM failed to open and a message reported the client already had a console open. Tried again, this time the console opened and closed. Checked Task manager, multiple RMM processes running. Deleted processes and tried again. This time I was offered the chance to download the console again! This process then repeated every time until I rebooted my PC.
This is about the 5th time this has happened and it is embarrassing when you have a client expecting you to fix something.
Company name is CTSNWW
My OS is Windows 10 as is the clients.
This occurred around 09:30 UK time.