Is ITarian not free anymore?

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@tburda

This started as a free product. There ARE improvements if you have been on the platform. We have used it for 1 year. To say it has not benefited our business would be absurd. Is everything perfect? No, but no solution is perfect. Thats why we chose to stay with ITarian. Any solution would have taken more time invested, more configuration, the purchase of more services (Some of which we are purchasing anyways and bundling with ITarian)

If you could buy licenses cheaper direct, and you AREN’T a distributor, what incentive would you have to use the distributors? What incentive would distributors have to be distributors? This is fairly standard.

The frustration from some of you over the retraction of free forever is comical. Have you never heard the term “nothing in life is free”? Would you prefer ad’s plastered all over the dashboard and popups to your customers where the agent is installed to fund the infrastructure? You’re technology professionals, you must understand the resources it takes to operate something like this? If you just want to complain about the fact it’s no longer free, take your ball and go home. I can only imagine the staff is as tired as I am of hearing some of the complaints about the pennies per endpoint cost. You cant possibly tell me you were marketing to your customers “FREE ANTIVIRUS” and that’s why this upsets you? Surely you had some overhead? And for the monthly cost it is to provide that AV per endpoint, you should be able to recoup that from your customers fairly easily. Or don’t if you feel it isn’t worth the cost. And if that’s the case, why are you here? There are plenty of other choices on the market. No solution is perfect. We do what we do, because we know how to find all the parts and pieces to secure, monitor, and maintain client infrastructures. I’m not saying this is greatest thing since sliced bread, I’m just saying most of these arguments are silly.

Could not agree more!

Only thing is the AV was never free, just licenses never enforced correctly. So if you have away free AV only blame yourselves for now paid RMM.

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@kw00

I should have expected this to go the way other Comodo products have gone, beginning with CAV. Cobble together a substandard, half-baked product and offer it for free. Gradually improve it into a barely passable product, then start charging for it. To this day I wouldn’t use Comodo security products if they were free. I’ve tested them several times on my own equipment, including very recently. I implemented C1/Itarian to provide a gateway from break-fix to managed. After years of development, the RMM is slightly better than mediocre, the patch management is a little better than that, and everything else including remote management and helpdesk is pretty poor. All but the helpdesk were worth trudging through for free, but I can’t imagine paying any amount of money for this product. I guess I will just go back to unmanaged and managed clients, instead of offering a ‘half-managed’ option.

Like others, I am very disappointed since we were promised FREE FOREVER (in caps, I think) when this thing started. I’m just glad I didn’t invest my whole business model into it.

I would say it would be worth looking at help setting up the systems with the trouble you have experienced.

[datatainment]

Yeah…well… no.

Stealing market shares with “FREE FOREVER” and then realizing this hole thing costs money makes comodo/itarian more naive than the users jumping on.

Starting with “Well, for now it’s free as we develop it and when we’re done we will find a way to monetize it” would have been the way to go. But you can’t start with “FREE FOREVER” and then come up with “Hey, everybody should have expected this. Don’t be idiots”.
If you start with “FREE FOREVER”, you’d have to make money with other things. High priority SLA or whatever. But that’s not my problem as a user that has been promised “FREE FOREVER”. That’s a problem of your business model.

Nobody has a problem paying for good services. But it’s now a matter of reliability and credibility.

[Fred]

I haven’t read all the replies but let me tell you how I understand it. If you are an existing user of iTarian or if you are new, the iTarian platform is not free anymore. If you have Antivirus on the endpoint the RMM is free (I appoligize Robin, I’m not using the correct terms). If you dont’ have an Antivirus on the endpoint the RMM will cost money. Pricing depends on how many end points you have.

I agree with Smartcloud. if you have questions reach out to Robin at Strobe-IT. He seems to have his finger on the pulse of iTarian and can answer all your questions.

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Hi All,

@Fred is right in what he is saying, and the terminology is also correct

If you need any help please reach out to me on helpdesk@strobe-it.co.uk

Regards
Robin