Its quiet on here for sure.
I have had some contact with Robin finally with pricing - was after the so called deadline.
But as mentioned above the portal changing was a red flag as well as many other signs, or lack of communication.
One day Itarian, next Excitium/Comodo no new profile sections to even edit, then back again a few days later!!
Itarian was always my second RMM, and in most cases I thought it was worthwhile as I have worked out how to get what I required from it (mostly), the AEP is fine, the rmm a bonus so to speak, the remote is very good, just lacking copy/paste/large file xfer/auto reconnect.
The new android app is almost the best I’ve used - credit to devs on that one.
We are missing a few features that are on the way, in the planning, on the roadmap etc, once or if these are done it may be quite a different experience. eg direct powershell, cmd scripting, proper offline alerts with back online notices, resolved alerts/tickets and so forth.
Automation that makes sense and easier to use or preset eg onedrive monitor and auto restart.
The new SD v2 is useless for me, cannot get it sorted at all, don’t/cannot use it and just read the emails it generates. That will be another post on its own, plus a support email.
I’ve always had a another main RMM in usage, I’ve since pushed all endpoints over more or less just in case, as I need to support my clients.
In fact I have even self hosted a solution that covers 90% of what I need for casual/break-fix clients.
As such I’ve restructured and reduced my future licencing costs by removing a few older unused system, culling most endpoints to just free or XCS profiles, leaving just a handful (around 40) endpoints on paid rmm.
I still look forward to seeing the platform mature and want keep using it myself, but not fully 100% if my cost doubles and I’m duplicating on another rmm.
I pass on costs so that’s not really the main concern, just a minor part as you often get what you pay for, hence free rmm usage was a bonus, I paid for extra licenses just for that component anyway.
My total cost will now be less that what I was spending before, not good for the platform plus those that have left!
In fact I’ve spent way too much time redoing profiles as the billing forecast was crazy wrong, having a XCS profile on a system with no AEP installed counted as a licence.
Having multiple profiles assigned was simply not working no accurate billing counts, that means deciding to either redo profiles per customer or do a generic one for free, xcs, rmm and add too many rules for exclusions or have a massive whitelist.
The profiles once understood are very powerful for both onboarding and maintenance usage.
Overall all the red flags forced me to reassess my needs and make some changes.
Hopefully one day I also are able to bring most systems fully back over once the dust settles.
mcfproservices