I have recently added our first Linux Agent to ITSM and I have to say i’m a little underwhelmed by what it can do. It appears that, other than inventory information of the VM, there is not a lot of point in adding it. There’s no AV to point at it, you can’t execute any scripts and you cant remotely manage it.
With this in mind, what is the point of installing the Linux version of the agent?
Inventory management at a guess, along with the possibility that the agent can upgrade to a new version with additional features when available. In the testing ive done the ITSM agent never worked properly though.
We appreciate your feedback and inputs. As what our CEO (Melih) mentioned on other posts, everyone is aware of the stage we are at in our development process and building the next level of tasks and roadmaps to turn our services into a world leading product. One thing is for sure, we are all working in improving both stability and features. It’s only a matter of time, we are on it.
As with the Linux agent, our development team is currently working on the development progress of adding features like able to set restrictions for Linux device by profile, able to create, configure and manage custom profile(s) for Linux device, monitor performance conditions for Linux devices, etc.
Thank you for your patience and understanding and please do keep sending us these feedback.
For me, the key areas to be implemented are AV (we use Linux for HTTP / SFTP services), Web SSH (similar to web console on the Dome Firewall) and Patch Management (ability to run apt-get or yum would suffice) . Linux, by default, is usually quite stable, and whilst it would be great to remotely manage the device, covering off the mentioned areas first would enable most Linux users to remotely manage the device anyway (through Web SSH).
Also, added support for major Linux Releases is a must. I have been told very recently that CentOS 7 is not supported, which is strange given how close it is Red Hat, the worlds leading enterprise level linux platform. I would also like to see it ported to run on ESX, as this is one platform that could use some remote management and monitoring…