I have a profile on all my devices, without online-offline status. But when a device shutdown i got that “Activity Monitor : Device is OFF More Than 900 Seconds”.
On notifications of c1 i got “Monitoring “Removed monitoring” has been executed on device”. I have the same problem on 6 devices from 88. All 88 have the same profile.
Can you advise please? Thank you.
Hi @jonman ,
Thank you for bringing this issue to our attention. We will be creating a support ticket for you with regard to your concern to have the issue investigated as soon as possible.
Thank you, very much.
Hi, I have this issue also, can you tell me how to resolve this?
Hello @peter.munnelly ,
Thank you for reporting the case, support team will get in touch with you shortly via email to further investigate this issue.
Please feel free to reply at your convenience.
I resolved the problem by delete device from ITSM, and uninstall communication client from device. Then i reinstall communication client on device, and they are all ok now.
We thank you for giving us an update as well on the support ticket. Should you encounter the issue again please do not hesitate to reach us