Move customer to different Comodo Account

Products ITarian RMM
1

Is there a way to move customers to a different commodo / Itarian account or is the only way to re-install the agents?
We have absorbed another MSP who has also been using Comodo and want to migrate the customers into our MSP panel.

Please let me know.

Thanks.

2

There is a way to do it @sferley through the use of a script. We suggest that you check out this ‘migration script’ on how to accomplish your goal.

NOTE: As of this posting, there is an issue with utilizing procedures / scripts in the Endpoint Manager (EM). A fix will be applied during the scheduled update to the C1 / ITarian platform. Once that is finished, then you can test the linked script.

3

Rick: Thanks for this link. I guess one has to run it from the old account to migrate to new account this script.

4

That is correct @sferley

5

Ok tried this and while i can push the script to run, it isn’t actually running as I get no script output log nor anything changing on this end. Basically added/reviewed and approved the script. Ran it against a test machine and no output what-so-ever. Have you successfully run this script before?

6

From my first reply to you @sferley:

NOTE: As of this posting, there is an issue with utilizing procedures / scripts in the Endpoint Manager (EM). A fix will be applied during the scheduled update to the C1 / ITarian platform. Once that is finished, then you can test the linked script.

7

thanks, after digging through the forum I came across this. I will report back when I can get this to work.

8

Windows machine move did work. However, I noticed something odd as part of enrollment. The Endpoint Manager server URL is different from machines that had the agent installed directly vs moved. It seems to add the <client-name>.<msp-name>.cmdm.comodo.com vs just the <msp-name>.cmdm.comodo.com as per the directly installed agents. Could it be that the URL given by the enrollment portion of the script should be just the <msp-name>.cmdm.comodo.com instead of the full line?

Also is there any way to move Mac machines by any chance? It seems scripts only work for windows machines.

Thanks.

9

Hi @sferley ,

Thank you for reporting this case, we will further investigate this issue and we will get back to you as soon as possible through email.