New Ticket Alerts

Hello everyone,

The Service Desk has recently stopped sending out email alerts for us. I have checked every single setting inside of Service Desk and I have not found anything to be incorrect. The SMTP settings are correct, email account passwords were re-typed and are correct. I have also tried disabling SMTP for the alerts email and it still does not send out emails. Strangely enough, when I test the email address using the Diagnostic function in the Admin panel, it works and the email is sent properly.

Is anyone else not receiving alerts or is this an isolated incident?

Thank you.


@Damon C

Hey Damon. Do you know if this is a system-wide issue or just an isolated issue with our systems/settings?



Come to think of it I don’t think I’ve been getting any email alerts for a while either; no other changes on my end.

Hi @indieserve and @Ming The issue on service desk not sending out email for alerts is a system wide issue on our side,This case is already escalated and developers are working on it, we have been informed that a fix for this issue is planned to be released on May 6th.

Just got an email alert for tickets.

Hi @indieserve
Glad to know that it is working for you.