Robin
Not the reply I was hoping for, as to have a managed XCS device, forces us to also get a RMM license.
A device with XCS installed on its own is not really managed if you cannot get alerts or notifications about incidents. Yes it is “protected” and you can set up the profiles, add exceptions etc, but if you don’t get an alert how are you saying it’s managed?
At the very least, the system should be able to send out events, alerts, and notices from the XCS side, without requiring an RMM license, just using the portal email or auto-create a ticket for us.
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I note a comment you made a while back in the now closed billing changes discussion.
RT-AMS-ITarianMSP Hero / Product Manager
elzorillo
Hi @elzorillo
We will not remove the free access to manage your paid Xcitium Client Security products from within ITarian. You have paid for this license and the only way to manage them is via ITarian or Xcitium Dragon which is almost the same platform and layout.
Almost every other vendor allows us to manage the AV via a dedicated portal, complete with alerts that are either emailed/sms/push notifications included.
Some that are “intergrated” with other rmm’s as optional add-on’s for a monthly fee, have various reporting or alerting systems, in general, depending on the rmm they can at times be limited, but a portal login may be more compressive, as mentioned it varies by AV vendor and rmm.
It’s my personal view that if you offer a enterprise-grade AV product, it should be fully usable, and not require additional products to see what the hell is going on with endpoints in real time.
If you are considering a marketplace or other AV/security products, will be forced to add other licenses to manage those as well?
Office 365 does not require an additional license for the admin portal access, nor does google, other AV vendors - nope.
You should have just increased the XCS pricing to include the RMM and be totally up front, as you have mentioned it should be the same as Xcitium pricing anyway.
You could still offer RMM as a standalone product for those who chose another AV product.
Regards
mcfproservices