No clients appearing Online

Products ITarian Patch Management
1

Hi,

I’ve installed the patch management agent (via the RMM install program) but nothing is appearing int he online console. I tried this first a few weeks back and nothing appeared. I then reinstalled the programs 4 days ago and still nothing is appearing in the online console.

I’ve checked the “Programs and features” control panel module and it says the patch management is installed. I have also tried it on another machine but the same thing happens.

Can you let em know what I’m doing wrong?

Cheers
David

2

Hello dipper ,
Please remove the the patch management agent on one computer and reinstall it using these instructions: https://help.comodo.com/topic-289-1-718-8504-Enrolling-Endpoints-by-Installing-the-Agent.html
Also make sure that the agent is downloaded from the correct company (if you have more than one added to Comodo One) and let us know the outcome.

3

I’ve done that. How long after installation will it take to appear in the console?

4

After reinstallation, it should only take a few minutes to be displayed in the console. If it is not there by now, the installation was not performed correctly.

5

They are appearing today so thanks for the help Danny. :slight_smile: