Hi,
I am getting the following error after the patch management has runned:
| 2019/02/11 01:01:09 PM | Failed | PROFILE operation failed. 0 patch(es) successfully installed. 0 patch(es) installation failed. |
| 2019/02/11 01:01:09 PM | Failed | Resolving Procedure is failed because failed to retrieve hidden updates from service. |
| 2019/02/11 01:01:07 PM | Started | Resolving Procedure is started. |
I am getting this on all endpoints.
Can someone help me with solving this?
Regards,
Danny
Hi @ephas ,
Thank you for bringing this up to our attention. We have gone ahead and created a ticket for you in order to have this issue resolved. We will immediately get back to you as soon as there is an update from our development team.
With best regards,
I sent in this ticket as this is happening for us as well:
Patch Management Procedures fail on all end-points under our management for several weeks in a row. The error in the logs is:
| 2019/02/10 11:00:01 PM | Failed | PROFILE operation failed. 0 patch(es) successfully installed. 0 patch(es) installation failed. |
| 2019/02/10 11:00:01 PM | Failed | Resolving Procedure is failed because failed to retrieve hidden updates from service. |
| 2019/02/10 11:00:00 PM | Started | Resolving Procedure is started. |
If I click on “patch management” from device manager it says: Patches service is currently not responding.
@BOSS , @integratednetworksol , @smartcloud , @Kristan , @cechitadmin , @freedombt @JamesK , @StrobeTech ,
Hi All. We understand that this report had been parked for a while and we want to ensure that all is informed in regards to our Development Team’s progress on this escalated case. Our Developers have worked hard in resolving this mechanism, Please check at your convenience and give us your feedback.
As of the posting, are you still seeing the same ‘not responding’ message in the Patch Management, @recipher?
For the high CPU usage with the RMM service, this will be addressed in the upcoming update to the C1 / ITarian platform this Feb 16th.
Thank you for working on this. As of today I am only seeing two computers failed on their patch updates. This would lead me to believe the problem is solved. I will review those two computers and find out what needs to be done on them.
im standing in line patiently also, been going on for long time…almost read to explode
Thank you for reporting this case and we apologize for the inconvenience that this has caused you. Kindly send us an email including the screenshot of the issue at support@itarian.com. Thank you.