When monitor trigger generate alert - we get new ticket. Trigger works again - new ticket at same PC with same problem.
is it possible to keep single ticket?
- inc count of trigger worked at ticket info
- at multiply trigger event - change ticket priority
- create new ticket on trigger event only if previous ticket with this trigger at this PC was closed.
if no - this is new feature request.
We have forwarded this request and will keep you informed via e-mail.
This checkbox should enforce the rule exactly as you described. Could you please check if it works for you?
How to assign alert settings to all devices?
Hello @Sergey ,
Alerts are not assigned to devices, but to profiles (that can be assigned to devices). To find out how you can assign an alert to a profile, please check this page.