Same problem - many tickets

Products ITarian Endpoint Manager
1

When monitor trigger generate alert - we get new ticket. Trigger works again - new ticket at same PC with same problem.
is it possible to keep single ticket?

  • inc count of trigger worked at ticket info
  • at multiply trigger event - change ticket priority
  • create new ticket on trigger event only if previous ticket with this trigger at this PC was closed.

if no - this is new feature request.

2

@Sergey

We have forwarded this request and will keep you informed via e-mail.

3

Hi Sergey,

This checkbox should enforce the rule exactly as you described. Could you please check if it works for you?

Alert Option.jpg
Alert Option.jpg1330×900 66.1 KB

4

This is it. Thank you.

5

How to assign alert settings to all devices?

6

Hello @Sergey ,

Alerts are not assigned to devices, but to profiles (that can be assigned to devices). To find out how you can assign an alert to a profile, please check this page.