Unable to obtain a lock on the ticket

Products ITarian Service Desk
1

I’m receiving an “Unable to obtain a lock on the ticket” on all of my tickets.

Any suggestions?

Thanks!

2

Hello @PilotNoel ,

In Service Desk > Admin Panel > Settings tab > Tickets please set “Agent Collision Avoidance Duration” to 0 and let us know if this will fix the problem.

3

Thank you Nick. I can change the field to 0 but it when I change it and save it, the value returns to 3.

4

Hello @PilotNoel

Can you please confirm that you are using the Account Admin? If so, can you please try and perform this change with another browser?

5

It was an issue with Chrome, thank you!