Step [1] Go to Staff panel>Knowledgebase . You will be directed to ‘FAQs’ tab.
Step [2] Click ‘Category’ name where ‘FAQ’ require changes is located.
Step [3] You can see list of FAQs in the selected category. Choose FAQ need to be made as ‘Internal’
Step [4] Check ‘Options’ menu in the bottom. Choose ‘Unpublish FAQ’ from drop down list.
Step [5] Click ‘Go’ button to apply changes.