=== Verbose logging started: 12/02/2021 11:13:41 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Windows\system32\msiexec.exe === MSI (c) (C0:40) [11:13:41:215]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (C0:40) [11:13:41:215]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg MSI (c) (C0:F0) [11:13:41:231]: Resetting cached policy values MSI (c) (C0:F0) [11:13:41:231]: Machine policy value 'Debug' is 0 MSI (c) (C0:F0) [11:13:41:231]: ******* RunEngine: ******* Product: C:\em_eu_qCLKWdkr_installer.msi ******* Action: ******* CommandLine: ********** MSI (c) (C0:F0) [11:13:41:231]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (C0:F0) [11:13:41:246]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 MSI (c) (C0:F0) [11:13:41:246]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\em_eu_qCLKWdkr_installer.msi' against software restriction policy MSI (c) (C0:F0) [11:13:41:246]: SOFTWARE RESTRICTION POLICY: C:\em_eu_qCLKWdkr_installer.msi has a digital signature MSI (c) (C0:F0) [11:13:41:496]: SOFTWARE RESTRICTION POLICY: C:\em_eu_qCLKWdkr_installer.msi is permitted to run at the 'unrestricted' authorization level. MSI (c) (C0:F0) [11:13:41:528]: Cloaking enabled. MSI (c) (C0:F0) [11:13:41:528]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (C0:F0) [11:13:41:528]: End dialog not enabled MSI (c) (C0:F0) [11:13:41:528]: Original package ==> C:\em_eu_qCLKWdkr_installer.msi MSI (c) (C0:F0) [11:13:41:528]: Package we're running from ==> C:\em_eu_qCLKWdkr_installer.msi MSI (c) (C0:F0) [11:13:41:543]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (C0:F0) [11:13:41:543]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}'. MSI (c) (C0:F0) [11:13:41:543]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (C0:F0) [11:13:41:543]: MSCOREE not loaded loading copy from system32 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'TransformsSecure' is 1 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'DisablePatch' is 0 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'AllowLockdownPatch' is 0 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'DisableLUAPatching' is 0 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (c) (C0:F0) [11:13:41:543]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}'. MSI (c) (C0:F0) [11:13:41:543]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (C0:F0) [11:13:41:543]: Transforms are not secure. MSI (c) (C0:F0) [11:13:41:543]: Note: 1: 2205 2: 3: Control MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\mymsi.log'. MSI (c) (C0:F0) [11:13:41:543]: Command Line: CURRENTDIRECTORY=C:\Users\smadmin\Desktop CLIENTUILEVEL=0 CLIENTPROCESSID=4544 MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{EF95C34C-76C2-4FDA-9807-F45E04328EB7}'. MSI (c) (C0:F0) [11:13:41:543]: Product Code passed to Engine.Initialize: '' MSI (c) (C0:F0) [11:13:41:543]: Product Code from property table before transforms: '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' MSI (c) (C0:F0) [11:13:41:543]: Product Code from property table after transforms: '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' MSI (c) (C0:F0) [11:13:41:543]: Product not registered: beginning first-time install MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (C0:F0) [11:13:41:543]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (c) (C0:F0) [11:13:41:543]: User policy value 'SearchOrder' is 'nmu' MSI (c) (C0:F0) [11:13:41:543]: Adding new sources is allowed. MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (C0:F0) [11:13:41:543]: Package name extracted from package path: 'em_eu_qCLKWdkr_installer.msi' MSI (c) (C0:F0) [11:13:41:543]: Package to be registered: 'em_eu_qCLKWdKr_installer.msi' MSI (c) (C0:F0) [11:13:41:543]: Note: 1: 2205 2: 3: Error MSI (c) (C0:F0) [11:13:41:543]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'DisableMsi' is 1 MSI (c) (C0:F0) [11:13:41:543]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (c) (C0:F0) [11:13:41:543]: User policy value 'AlwaysInstallElevated' is 0 MSI (c) (C0:F0) [11:13:41:543]: Product installation will be elevated because user is admin and product is being installed per-machine. MSI (c) (C0:F0) [11:13:41:543]: Running product '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' with elevated privileges: Product is assigned. MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\smadmin\Desktop'. MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '4544'. MSI (c) (C0:F0) [11:13:41:543]: TRANSFORMS property is now: MSI (c) (C0:F0) [11:13:41:543]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '301'. MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Favorites MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Documents MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Local MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Pictures MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (C0:F0) [11:13:41:543]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Desktop MSI (c) (C0:F0) [11:13:41:559]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (C0:F0) [11:13:41:559]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (c) (C0:F0) [11:13:41:559]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (C0:F0) [11:13:41:559]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'. MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\em_eu_qCLKWdkr_installer.msi'. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\em_eu_qCLKWdkr_installer.msi'. MSI (c) (C0:F0) [11:13:41:559]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\'. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'. MSI (c) (C0:40) [11:13:41:559]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'. MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: ControlEvent MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: ControlCondition MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: EventMapping MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: UIText MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: TextStyle MSI (c) (C0:40) [11:13:41:559]: Note: 1: 2205 2: 3: Dialog === Logging started: 12/02/2021 11:13:41 === MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: PatchPackage MSI (c) (C0:F0) [11:13:41:559]: Machine policy value 'DisableRollback' is 0 MSI (c) (C0:F0) [11:13:41:559]: User policy value 'DisableRollback' is 0 MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'. MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (c) (C0:F0) [11:13:41:559]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'. MSI (c) (C0:F0) [11:13:41:559]: Doing action: INSTALL MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: INSTALL. Action start 11:13:41: INSTALL. MSI (c) (C0:F0) [11:13:41:559]: UI Sequence table 'InstallUISequence' is present and populated. MSI (c) (C0:F0) [11:13:41:559]: Running UISequence MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'. MSI (c) (C0:F0) [11:13:41:559]: Doing action: FindRelatedProducts MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: FindRelatedProducts. Searching for related applications Action start 11:13:41: FindRelatedProducts. FindRelatedProducts: Found application: {9769F1DB-28BA-4D80-BD95-D92A67E2EB27} MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding WIX_UPGRADE_DETECTED property. Its value is '{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}'. MSI (c) (C0:F0) [11:13:41:559]: PROPERTY CHANGE: Adding MIGRATE property. Its value is '{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}'. Action ended 11:13:41: FindRelatedProducts. Return value 1. MSI (c) (C0:F0) [11:13:41:559]: Doing action: LaunchConditions MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: LaunchConditions. Evaluating launch conditions Action start 11:13:41: LaunchConditions. Action ended 11:13:41: LaunchConditions. Return value 1. MSI (c) (C0:F0) [11:13:41:559]: Doing action: ValidateProductID MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: ValidateProductID. Action start 11:13:41: ValidateProductID. Action ended 11:13:41: ValidateProductID. Return value 1. MSI (c) (C0:F0) [11:13:41:559]: Doing action: CostInitialize MSI (c) (C0:F0) [11:13:41:559]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: CostInitialize. Computing space requirements Action start 11:13:41: CostInitialize. MSI (c) (C0:F0) [11:13:41:575]: Machine policy value 'MaxPatchCacheSize' is 10 MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'. Action ended 11:13:41: CostInitialize. Return value 1. MSI (c) (C0:F0) [11:13:41:575]: Doing action: FileCost MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: FileCost. Computing space requirements Action start 11:13:41: FileCost. MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: MsiAssembly MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: Class MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: Extension MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: TypeLib Action ended 11:13:41: FileCost. Return value 1. MSI (c) (C0:F0) [11:13:41:575]: Doing action: CostFinalize MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: CostFinalize. Computing space requirements Action start 11:13:41: CostFinalize. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'. MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: Patch MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: Condition MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ProgramMenuSubfolder1 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ProgramMenuSubfolder2 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ComodoAppDataFolder property. Its value is 'C:\ProgramData\Comodo\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ITSMAppDataFolder property. Its value is 'C:\ProgramData\Comodo\Comodo ITSM\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ManufacturerFolder property. Its value is 'C:\Program Files (x86)\COMODO\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding INSTALLFOLDER property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.RmmPlugins property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.Resources property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\resources\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.Resources.ITarian property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.PythonLibs property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.PythonLibs.itsm property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.SqlDrivers property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.Platforms property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\'. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding ApplicationFiles.ImageFormats property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\'. MSI (c) (C0:F0) [11:13:41:575]: Target path resolution complete. Dumping Directory table... MSI (c) (C0:F0) [11:13:41:575]: Note: target paths subject to change (via custom actions or browsing) MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: TARGETDIR , Object: C:\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: WindowsFolder , Object: C:\Windows\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ENROLLCONFIG , Object: NULL MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ProgramMenuFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ProgramMenuSubfolder1 , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ProgramMenuSubfolder2 , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: CommonAppDataFolder , Object: C:\ProgramData\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ComodoAppDataFolder , Object: C:\ProgramData\Comodo\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ITSMAppDataFolder , Object: C:\ProgramData\Comodo\Comodo ITSM\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ProgramFilesFolder , Object: C:\Program Files (x86)\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ManufacturerFolder , Object: C:\Program Files (x86)\COMODO\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: INSTALLFOLDER , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.RmmPlugins , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.Resources , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.Resources.ITarian , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.PythonLibs , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.PythonLibs.itsm , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.SqlDrivers , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.Platforms , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\ MSI (c) (C0:F0) [11:13:41:575]: Dir (target): Key: ApplicationFiles.ImageFormats , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\ MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Its value is '1'. MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: MsiAssembly MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath` FROM `MsiAssembly`, `Component` WHERE `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Component_` = ? Action ended 11:13:41: CostFinalize. Return value 1. MSI (c) (C0:F0) [11:13:41:575]: Doing action: MigrateFeatureStates MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: MigrateFeatureStates. Migrating feature states from related applications Action start 11:13:41: MigrateFeatureStates. MSI (c) (C0:F0) [11:13:41:575]: Migrating feature settings from product(s) '{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}' MSI (c) (C0:F0) [11:13:41:575]: MigrateFeatureStates: based on existing product, setting feature 'DefaultFeature' to 'Absent' state. Action ended 11:13:41: MigrateFeatureStates. Return value 1. MSI (c) (C0:F0) [11:13:41:575]: Doing action: ExecuteAction MSI (c) (C0:F0) [11:13:41:575]: Note: 1: 2205 2: 3: ActionText Action 11:13:41: ExecuteAction. Action start 11:13:41: ExecuteAction. MSI (c) (C0:F0) [11:13:41:575]: PROPERTY CHANGE: Adding SECONDSEQUENCE property. Its value is '1'. MSI (c) (C0:F0) [11:13:41:575]: Grabbed execution mutex. MSI (c) (C0:F0) [11:13:41:575]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (C0:F0) [11:13:41:575]: Switching to server: INSTALLFOLDER="C:\Program Files (x86)\COMODO\Comodo ITSM\" TARGETDIR="C:\" WIX_UPGRADE_DETECTED="{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}" CURRENTDIRECTORY="C:\Users\smadmin\Desktop" CLIENTUILEVEL="0" CLIENTPROCESSID="4544" USERNAME="Windows User" SOURCEDIR="C:\" ROOTDRIVE="C:\" MIGRATE="{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}" EXECUTEACTION="INSTALL" ACTION="INSTALL" INSTALLLEVEL="1" SECONDSEQUENCE="1" REMOVE=DefaultFeature MSI (s) (1C:C8) [11:13:41:575]: Running installation inside multi-package transaction C:\em_eu_qCLKWdkr_installer.msi MSI (s) (1C:C8) [11:13:41:575]: Grabbed execution mutex. MSI (s) (1C:AC) [11:13:41:575]: Resetting cached policy values MSI (s) (1C:AC) [11:13:41:575]: Machine policy value 'Debug' is 0 MSI (s) (1C:AC) [11:13:41:575]: ******* RunEngine: ******* Product: C:\em_eu_qCLKWdkr_installer.msi ******* Action: INSTALL ******* CommandLine: ********** MSI (s) (1C:AC) [11:13:41:575]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (1C:AC) [11:13:41:590]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (s) (1C:AC) [11:13:41:590]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0 MSI (s) (1C:AC) [11:13:41:590]: Note: 1: 1715 2: Endpoint Manager Communication Client MSI (s) (1C:AC) [11:13:41:590]: Note: 1: 2205 2: 3: Error MSI (s) (1C:AC) [11:13:41:590]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715 MSI (s) (1C:AC) [11:13:41:590]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Endpoint Manager Communication Client". MSI (s) (1C:AC) [11:13:41:590]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127 MSI (s) (1C:AC) [11:13:41:590]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 MSI (s) (1C:AC) [11:13:41:590]: File will have security applied from OpCode. MSI (s) (1C:AC) [11:13:41:621]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\em_eu_qCLKWdkr_installer.msi' against software restriction policy MSI (s) (1C:AC) [11:13:41:621]: SOFTWARE RESTRICTION POLICY: C:\em_eu_qCLKWdkr_installer.msi has a digital signature MSI (s) (1C:AC) [11:13:41:871]: SOFTWARE RESTRICTION POLICY: C:\em_eu_qCLKWdkr_installer.msi is permitted to run at the 'unrestricted' authorization level. MSI (s) (1C:AC) [11:13:41:871]: MSCOREE not loaded loading copy from system32 MSI (s) (1C:AC) [11:13:41:887]: End dialog not enabled MSI (s) (1C:AC) [11:13:41:887]: Original package ==> C:\em_eu_qCLKWdkr_installer.msi MSI (s) (1C:AC) [11:13:41:887]: Package we're running from ==> C:\Windows\Installer\3bb4e1b.msi MSI (s) (1C:AC) [11:13:41:887]: APPCOMPAT: Compatibility mode property overrides found. MSI (s) (1C:AC) [11:13:41:887]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}'. MSI (s) (1C:AC) [11:13:41:887]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'TransformsSecure' is 1 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'DisablePatch' is 0 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'AllowLockdownPatch' is 0 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'DisableLUAPatching' is 0 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (s) (1C:AC) [11:13:41:887]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}'. MSI (s) (1C:AC) [11:13:41:887]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (1C:AC) [11:13:41:887]: Transforms are not secure. MSI (s) (1C:AC) [11:13:41:887]: Note: 1: 2205 2: 3: Control MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\mymsi.log'. MSI (s) (1C:AC) [11:13:41:887]: Command Line: INSTALLFOLDER=C:\Program Files (x86)\COMODO\Comodo ITSM\ TARGETDIR=C:\ WIX_UPGRADE_DETECTED={9769F1DB-28BA-4D80-BD95-D92A67E2EB27} CURRENTDIRECTORY=C:\Users\smadmin\Desktop CLIENTUILEVEL=0 CLIENTPROCESSID=4544 USERNAME=Windows User SOURCEDIR=C:\ ROOTDRIVE=C:\ MIGRATE={9769F1DB-28BA-4D80-BD95-D92A67E2EB27} EXECUTEACTION=INSTALL ACTION=INSTALL INSTALLLEVEL=1 SECONDSEQUENCE=1 REMOVE=DefaultFeature ACTION=INSTALL MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{EF95C34C-76C2-4FDA-9807-F45E04328EB7}'. MSI (s) (1C:AC) [11:13:41:887]: Product Code passed to Engine.Initialize: '' MSI (s) (1C:AC) [11:13:41:887]: Product Code from property table before transforms: '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' MSI (s) (1C:AC) [11:13:41:887]: Product Code from property table after transforms: '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' MSI (s) (1C:AC) [11:13:41:887]: Product not registered: beginning first-time install MSI (s) (1C:AC) [11:13:41:887]: Product {72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B} is not managed. MSI (s) (1C:AC) [11:13:41:887]: MSI_LUA: Credential prompt not required, user is an admin MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (s) (1C:AC) [11:13:41:887]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (s) (1C:AC) [11:13:41:887]: User policy value 'SearchOrder' is 'nmu' MSI (s) (1C:AC) [11:13:41:887]: Adding new sources is allowed. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:887]: Package name extracted from package path: 'em_eu_qCLKWdkr_installer.msi' MSI (s) (1C:AC) [11:13:41:887]: Package to be registered: 'em_eu_qCLKWdKr_installer.msi' MSI (s) (1C:AC) [11:13:41:887]: Note: 1: 2205 2: 3: Error MSI (s) (1C:AC) [11:13:41:887]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'DisableMsi' is 1 MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (1C:AC) [11:13:41:887]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (1C:AC) [11:13:41:887]: Product installation will be elevated because user is admin and product is being installed per-machine. MSI (s) (1C:AC) [11:13:41:887]: Running product '{72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B}' with elevated privileges: Product is assigned. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding INSTALLFOLDER property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding WIX_UPGRADE_DETECTED property. Its value is '{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\smadmin\Desktop'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '4544'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding MIGRATE property. Its value is '{9769F1DB-28BA-4D80-BD95-D92A67E2EB27}'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding SECONDSEQUENCE property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'DefaultFeature'. MSI (s) (1C:AC) [11:13:41:887]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0 MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'd6db4b1286690342a306aa41d06d54b1'. MSI (s) (1C:AC) [11:13:41:887]: RESTART MANAGER: Session opened. MSI (s) (1C:AC) [11:13:41:887]: Engine has iefSecondSequence set to true. MSI (s) (1C:AC) [11:13:41:887]: TRANSFORMS property is now: MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Deleting SOURCEDIR property. Its current value is 'C:\'. MSI (s) (1C:AC) [11:13:41:887]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '301'. MSI (s) (1C:AC) [11:13:41:887]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming MSI (s) (1C:AC) [11:13:41:887]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Favorites MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Documents MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Recent MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\SendTo MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Templates MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Local MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Pictures MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (s) (1C:AC) [11:13:41:903]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Start Menu MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Users\smadmin\Desktop MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (s) (1C:AC) [11:13:41:918]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts MSI (s) (1C:AC) [11:13:41:918]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (s) (1C:AC) [11:13:41:918]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:918]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\3bb4e1b.msi'. MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\em_eu_qCLKWdkr_installer.msi'. MSI (s) (1C:AC) [11:13:41:918]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (s) (1C:AC) [11:13:41:918]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install MSI (s) (1C:AC) [11:13:41:918]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (1C:AC) [11:13:41:918]: Machine policy value 'DisableRollback' is 0 MSI (s) (1C:AC) [11:13:41:918]: User policy value 'DisableRollback' is 0 MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'. MSI (s) (1C:AC) [11:13:41:918]: PROPERTY CHANGE: Adding Preselected property. Its value is '1'. MSI (s) (1C:AC) [11:13:41:918]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (s) (1C:AC) [11:13:41:918]: Doing action: INSTALL MSI (s) (1C:AC) [11:13:41:918]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: INSTALL. MSI (s) (1C:AC) [11:13:41:918]: Running ExecuteSequence MSI (s) (1C:AC) [11:13:41:918]: Doing action: FindRelatedProducts MSI (s) (1C:AC) [11:13:41:918]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: FindRelatedProducts. MSI (s) (1C:AC) [11:13:41:934]: Skipping FindRelatedProducts action: already done on client side Action ended 11:13:41: FindRelatedProducts. Return value 0. MSI (s) (1C:AC) [11:13:41:934]: Doing action: SetACTUALVERSIONNT MSI (s) (1C:AC) [11:13:41:934]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: SetACTUALVERSIONNT. MSI (s) (1C:AC) [11:13:41:934]: PROPERTY CHANGE: Adding ACTUALVERSIONNT property. Its value is '603'. Action ended 11:13:41: SetACTUALVERSIONNT. Return value 1. MSI (s) (1C:AC) [11:13:41:934]: Doing action: actionGetActualVersionNT MSI (s) (1C:AC) [11:13:41:934]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: actionGetActualVersionNT. MSI (s) (1C:90) [11:13:41:934]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4F72.tmp, Entrypoint: actionGetActualVersionNT MSI (s) (1C:0C) [11:13:41:934]: Generating random cookie. MSI (s) (1C:0C) [11:13:41:934]: Created Custom Action Server with PID 6656 (0x1A00). MSI (s) (1C:64) [11:13:41:965]: Running as a service. MSI (s) (1C:64) [11:13:41:965]: Hello, I'm your 32bit Impersonated custom action server. actionGetActualVersionNT: Initialized. MSI (s) (1C!18) [11:13:41:981]: PROPERTY CHANGE: Modifying ACTUALVERSIONNT property. Its current value is '603'. Its new value: '1000'. actionGetActualVersionNT: 1000 Action ended 11:13:41: actionGetActualVersionNT. Return value 1. MSI (s) (1C:AC) [11:13:41:981]: Doing action: LaunchConditions MSI (s) (1C:AC) [11:13:41:981]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: LaunchConditions. Action ended 11:13:41: LaunchConditions. Return value 1. MSI (s) (1C:AC) [11:13:41:981]: Doing action: ValidateProductID MSI (s) (1C:AC) [11:13:41:981]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: ValidateProductID. Action ended 11:13:41: ValidateProductID. Return value 1. MSI (s) (1C:AC) [11:13:41:981]: Doing action: INSTALLFOLDERPROP.SetProperty MSI (s) (1C:AC) [11:13:41:981]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: INSTALLFOLDERPROP.SetProperty. MSI (s) (1C:AC) [11:13:41:981]: PROPERTY CHANGE: Modifying INSTALLFOLDERPROP property. Its current value is ':'. Its new value: 'C:\Program Files (x86)\COMODO\Comodo ITSM'. Action ended 11:13:41: INSTALLFOLDERPROP.SetProperty. Return value 1. MSI (s) (1C:AC) [11:13:41:981]: Doing action: ITSMAPPDATAFOLDERPROP.SetProperty MSI (s) (1C:AC) [11:13:41:981]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: ITSMAPPDATAFOLDERPROP.SetProperty. MSI (s) (1C:AC) [11:13:41:981]: PROPERTY CHANGE: Modifying ITSMAPPDATAFOLDERPROP property. Its current value is ':'. Its new value: 'C:\ProgramData\Comodo\Comodo ITSM'. Action ended 11:13:41: ITSMAPPDATAFOLDERPROP.SetProperty. Return value 1. MSI (s) (1C:AC) [11:13:41:981]: Doing action: WixRemoveFoldersEx MSI (s) (1C:AC) [11:13:41:981]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: WixRemoveFoldersEx. MSI (s) (1C:FC) [11:13:41:981]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4FA2.tmp, Entrypoint: WixRemoveFoldersEx WixRemoveFoldersEx: Recursing path: C:\Program Files (x86)\COMODO\Comodo ITSM\ for row: PurgeInstallFolder. WixRemoveFoldersEx: Search path not found: C:\Program Files (x86)\COMODO\Comodo ITSM\* WixRemoveFoldersEx: Recursing path: C:\ProgramData\Comodo\Comodo ITSM\ for row: PurgeITSMAppDataFolder. WixRemoveFoldersEx: Search path not found: C:\ProgramData\Comodo\Comodo ITSM\* Action ended 11:13:41: WixRemoveFoldersEx. Return value 1. MSI (s) (1C:AC) [11:13:41:996]: Doing action: CostInitialize MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: CostInitialize. MSI (s) (1C:AC) [11:13:41:996]: Machine policy value 'MaxPatchCacheSize' is 10 MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Patch MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: MsiPatchHeaders MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: __MsiPatchFileList MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2228 2: 3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Patch Action ended 11:13:41: CostInitialize. Return value 1. MSI (s) (1C:AC) [11:13:41:996]: Doing action: FileCost MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: FileCost. MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: MsiAssembly MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Class MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Extension MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: TypeLib Action ended 11:13:41: FileCost. Return value 1. MSI (s) (1C:AC) [11:13:41:996]: Doing action: CostFinalize MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: CostFinalize. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'. MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Patch MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: Condition MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ProgramMenuSubfolder1 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ProgramMenuSubfolder2 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ComodoAppDataFolder property. Its value is 'C:\ProgramData\Comodo\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ITSMAppDataFolder property. Its value is 'C:\ProgramData\Comodo\Comodo ITSM\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ManufacturerFolder property. Its value is 'C:\Program Files (x86)\COMODO\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.RmmPlugins property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.Resources property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\resources\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.Resources.ITarian property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.PythonLibs property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.PythonLibs.itsm property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.SqlDrivers property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.Platforms property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\'. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding ApplicationFiles.ImageFormats property. Its value is 'C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\'. MSI (s) (1C:AC) [11:13:41:996]: Target path resolution complete. Dumping Directory table... MSI (s) (1C:AC) [11:13:41:996]: Note: target paths subject to change (via custom actions or browsing) MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: TARGETDIR , Object: C:\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: WindowsFolder , Object: C:\Windows\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ENROLLCONFIG , Object: NULL MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ProgramMenuFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ProgramMenuSubfolder1 , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ProgramMenuSubfolder2 , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: CommonAppDataFolder , Object: C:\ProgramData\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ComodoAppDataFolder , Object: C:\ProgramData\Comodo\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ITSMAppDataFolder , Object: C:\ProgramData\Comodo\Comodo ITSM\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ProgramFilesFolder , Object: C:\Program Files (x86)\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ManufacturerFolder , Object: C:\Program Files (x86)\COMODO\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: INSTALLFOLDER , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.RmmPlugins , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.Resources , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.Resources.ITarian , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.PythonLibs , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.PythonLibs.itsm , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.SqlDrivers , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.Platforms , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\ MSI (s) (1C:AC) [11:13:41:996]: Dir (target): Key: ApplicationFiles.ImageFormats , Object: C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\ Action ended 11:13:41: CostFinalize. Return value 1. MSI (s) (1C:AC) [11:13:41:996]: Doing action: MigrateFeatureStates MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: MigrateFeatureStates. MSI (s) (1C:AC) [11:13:41:996]: Skipping MigrateFeatureStates action: already done on client side Action ended 11:13:41: MigrateFeatureStates. Return value 0. MSI (s) (1C:AC) [11:13:41:996]: Doing action: CloseTrayApp.SetProperty MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: CloseTrayApp.SetProperty. MSI (s) (1C:AC) [11:13:41:996]: PROPERTY CHANGE: Adding QtExecCmdLine property. Its value is '"C:\Windows\SysWOW64\\taskkill.exe" /F /IM ITSMAgent.exe'. Action ended 11:13:41: CloseTrayApp.SetProperty. Return value 1. MSI (s) (1C:AC) [11:13:41:996]: Doing action: CloseTrayApp MSI (s) (1C:AC) [11:13:41:996]: Note: 1: 2205 2: 3: ActionText Action start 11:13:41: CloseTrayApp. MSI (s) (1C:A0) [11:13:41:996]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4FB3.tmp, Entrypoint: CAQuietExec MSI (s) (1C!E4) [11:13:42:012]: PROPERTY CHANGE: Deleting QtExecCmdLine property. Its current value is '"C:\Windows\SysWOW64\\taskkill.exe" /F /IM ITSMAgent.exe'. CAQuietExec: ERROR: The process "ITSMAgent.exe" not found. CAQuietExec: Error 0x80070080: Command line returned an error. CAQuietExec: Error 0x80070080: QuietExec Failed CAQuietExec: Error 0x80070080: Failed in ExecCommon method CustomAction CloseTrayApp returned actual error code 1603 but will be translated to success due to continue marking Action ended 11:13:42: CloseTrayApp. Return value 1. MSI (s) (1C:AC) [11:13:42:090]: Doing action: UninstallActionId MSI (s) (1C:AC) [11:13:42:090]: Note: 1: 2205 2: 3: ActionText Action start 11:13:42: UninstallActionId. MSI (s) (1C:B4) [11:13:42:090]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5012.tmp, Entrypoint: uninstall CustomAction UninstallActionId returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 11:13:42: UninstallActionId. Return value 2. Action ended 11:13:42: INSTALL. Return value 2. Property(S): UpgradeCode = {E325D4DD-990F-4E7D-B2D1-DBDF04FC0916} Property(S): INSTALLFOLDER = C:\Program Files (x86)\COMODO\Comodo ITSM\ Property(S): ApplicationFiles.ImageFormats = C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\ Property(S): ApplicationFiles.Platforms = C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\ Property(S): ApplicationFiles.SqlDrivers = C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\ Property(S): ApplicationFiles.PythonLibs.itsm = C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\ Property(S): ApplicationFiles.Resources.ITarian = C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\ Property(S): ApplicationFiles.RmmPlugins = C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\ Property(S): ITSMAppDataFolder = C:\ProgramData\Comodo\Comodo ITSM\ Property(S): ProgramMenuSubfolder2 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\ Property(S): TARGETDIR = C:\ Property(S): ITSMAPPDATAFOLDERPROP = C:\ProgramData\Comodo\Comodo ITSM Property(S): INSTALLFOLDERPROP = C:\Program Files (x86)\COMODO\Comodo ITSM Property(S): ACTUALVERSIONNT = 1000 Property(S): ApplicationFiles.PythonLibs = C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\ Property(S): ApplicationFiles.Resources = C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ Property(S): ManufacturerFolder = C:\Program Files (x86)\COMODO\ Property(S): ProgramFilesFolder = C:\Program Files (x86)\ Property(S): ProgramMenuSubfolder1 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\ Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(S): ComodoAppDataFolder = C:\ProgramData\Comodo\ Property(S): CommonAppDataFolder = C:\ProgramData\ Property(S): VersionNT = 603 Property(S): WIX_UPGRADE_DETECTED = {9769F1DB-28BA-4D80-BD95-D92A67E2EB27} Property(S): ALLUSERS = 1 Property(S): ARPPRODUCTICON = icon.ico Property(S): REINSTALLMODE = amus Property(S): UpdateItsmTaskName = Check for EM Client - Communication updates Property(S): UpdateCertificatesTaskName = Update certificates for EM Client - Communication Updater Property(S): CATAUTH = ********** Property(S): Manufacturer = ITarian LLC Property(S): ProductCode = {72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B} Property(S): ProductLanguage = 0 Property(S): ProductName = Endpoint Manager Communication Client Property(S): ProductVersion = 6.39.39660.20120 Property(S): SecureCustomProperties = ACTUALVERSIONNT;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED Property(S): MsiHiddenProperties = CATAUTH Property(S): SystemFolder = C:\Windows\SysWOW64\ Property(S): MsiLogFileLocation = C:\mymsi.log Property(S): PackageCode = {EF95C34C-76C2-4FDA-9807-F45E04328EB7} Property(S): ProductState = -1 Property(S): PackagecodeChanging = 1 Property(S): CURRENTDIRECTORY = C:\Users\smadmin\Desktop Property(S): CLIENTUILEVEL = 0 Property(S): CLIENTPROCESSID = 4544 Property(S): USERNAME = Windows User Property(S): VersionDatabase = 301 Property(S): ROOTDRIVE = C:\ Property(S): MIGRATE = {9769F1DB-28BA-4D80-BD95-D92A67E2EB27} Property(S): EXECUTEACTION = INSTALL Property(S): ACTION = INSTALL Property(S): INSTALLLEVEL = 1 Property(S): SECONDSEQUENCE = 1 Property(S): REMOVE = DefaultFeature Property(S): MsiRestartManagerSessionKey = d6db4b1286690342a306aa41d06d54b1 Property(S): VersionMsi = 5.00 Property(S): VersionNT64 = 603 Property(S): WindowsBuild = 9600 Property(S): ServicePackLevel = 0 Property(S): ServicePackLevelMinor = 0 Property(S): MsiNTProductType = 2 Property(S): WindowsFolder = C:\Windows\ Property(S): WindowsVolume = C:\ Property(S): System64Folder = C:\Windows\system32\ Property(S): RemoteAdminTS = 1 Property(S): TempFolder = C:\Users\smadmin\AppData\Local\Temp\ Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\ Property(S): ProgramFiles64Folder = C:\Program Files\ Property(S): CommonFiles64Folder = C:\Program Files\Common Files\ Property(S): AppDataFolder = C:\Users\smadmin\AppData\Roaming\ Property(S): FavoritesFolder = C:\Users\smadmin\Favorites\ Property(S): NetHoodFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(S): PersonalFolder = C:\Users\smadmin\Documents\ Property(S): PrintHoodFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(S): RecentFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Recent\ Property(S): SendToFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\SendTo\ Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(S): LocalAppDataFolder = C:\Users\smadmin\AppData\Local\ Property(S): MyPicturesFolder = C:\Users\smadmin\Pictures\ Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(S): DesktopFolder = C:\Users\Public\Desktop\ Property(S): FontsFolder = C:\Windows\Fonts\ Property(S): GPTSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): ShellAdvtSupport = 1 Property(S): MsiAMD64 = 6 Property(S): Msix64 = 6 Property(S): Intel = 6 Property(S): PhysicalMemory = 8191 Property(S): VirtualMemory = 6236 Property(S): AdminUser = 1 Property(S): MsiTrueAdminUser = 1 Property(S): LogonUser = smadmin Property(S): UserSID = S-1-5-21-1260591519-3336143162-1214407902-1650 Property(S): UserLanguageID = 2057 Property(S): ComputerName = SEC-DC01 Property(S): SystemLanguageID = 2057 Property(S): ScreenX = 1024 Property(S): ScreenY = 768 Property(S): CaptionHeight = 35 Property(S): BorderTop = 1 Property(S): BorderSide = 1 Property(S): TextHeight = 16 Property(S): TextInternalLeading = 3 Property(S): ColorBits = 32 Property(S): TTCSupport = 1 Property(S): Time = 11:13:42 Property(S): Date = 12/02/2021 Property(S): MsiNetAssemblySupport = 4.8.3761.0 Property(S): MsiWin32AssemblySupport = 6.3.17763.1 Property(S): RedirectedDllSupport = 2 Property(S): MsiRunningElevated = 1 Property(S): Privileged = 1 Property(S): DATABASE = C:\Windows\Installer\3bb4e1b.msi Property(S): OriginalDatabase = C:\em_eu_qCLKWdkr_installer.msi Property(S): UILevel = 5 Property(S): Preselected = 1 Property(S): CostingComplete = 0 Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceRemaining = 0 MSI (s) (1C:AC) [11:13:42:137]: MainEngineThread is returning 1602 MSI (s) (1C:C8) [11:13:42:137]: RESTART MANAGER: Session closed. MSI (s) (1C:C8) [11:13:42:137]: No System Restore sequence number for this installation. MSI (s) (1C:C8) [11:13:42:137]: User policy value 'DisableRollback' is 0 MSI (s) (1C:C8) [11:13:42:137]: Machine policy value 'DisableRollback' is 0 MSI (s) (1C:C8) [11:13:42:137]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (1C:C8) [11:13:42:137]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (1C:C8) [11:13:42:153]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (1C:C8) [11:13:42:153]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (1C:C8) [11:13:42:153]: Destroying RemoteAPI object. MSI (s) (1C:0C) [11:13:42:153]: Custom Action Manager thread ending. MSI (c) (C0:F0) [11:13:42:153]: Back from server. Return value: 1602 MSI (c) (C0:F0) [11:13:42:153]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (C0:F0) [11:13:42:153]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 11:13:42: ExecuteAction. Return value 2. Action ended 11:13:42: INSTALL. Return value 2. Property(C): UpgradeCode = {E325D4DD-990F-4E7D-B2D1-DBDF04FC0916} Property(C): INSTALLFOLDER = C:\Program Files (x86)\COMODO\Comodo ITSM\ Property(C): ApplicationFiles.ImageFormats = C:\Program Files (x86)\COMODO\Comodo ITSM\imageformats\ Property(C): ApplicationFiles.Platforms = C:\Program Files (x86)\COMODO\Comodo ITSM\platforms\ Property(C): ApplicationFiles.SqlDrivers = C:\Program Files (x86)\COMODO\Comodo ITSM\sqldrivers\ Property(C): ApplicationFiles.PythonLibs.itsm = C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\itsm\ Property(C): ApplicationFiles.Resources.ITarian = C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ITarian\ Property(C): ApplicationFiles.RmmPlugins = C:\Program Files (x86)\COMODO\Comodo ITSM\plugindlls\ Property(C): ITSMAppDataFolder = C:\ProgramData\Comodo\Comodo ITSM\ Property(C): ProgramMenuSubfolder2 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\Comodo Endpoint Manager\ Property(C): TARGETDIR = C:\ Property(C): ITSMAPPDATAFOLDERPROP = : Property(C): INSTALLFOLDERPROP = : Property(C): ApplicationFiles.PythonLibs = C:\Program Files (x86)\COMODO\Comodo ITSM\Lib\ Property(C): ApplicationFiles.Resources = C:\Program Files (x86)\COMODO\Comodo ITSM\resources\ Property(C): ManufacturerFolder = C:\Program Files (x86)\COMODO\ Property(C): ProgramFilesFolder = C:\Program Files (x86)\ Property(C): ProgramMenuSubfolder1 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Comodo\ Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(C): SourceDir = C:\ Property(C): ComodoAppDataFolder = C:\ProgramData\Comodo\ Property(C): CommonAppDataFolder = C:\ProgramData\ Property(C): VersionNT = 603 Property(C): WIX_UPGRADE_DETECTED = {9769F1DB-28BA-4D80-BD95-D92A67E2EB27} Property(C): ALLUSERS = 1 Property(C): ARPPRODUCTICON = icon.ico Property(C): REINSTALLMODE = amus Property(C): UpdateItsmTaskName = Check for EM Client - Communication updates Property(C): UpdateCertificatesTaskName = Update certificates for EM Client - Communication Updater Property(C): CATAUTH = ********** Property(C): Manufacturer = ITarian LLC Property(C): ProductCode = {72F096B7-E3FA-4A8D-90D2-CFE8473D2D7B} Property(C): ProductLanguage = 0 Property(C): ProductName = Endpoint Manager Communication Client Property(C): ProductVersion = 6.39.39660.20120 Property(C): SecureCustomProperties = ACTUALVERSIONNT;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED Property(C): MsiHiddenProperties = CATAUTH Property(C): SystemFolder = C:\Windows\SysWOW64\ Property(C): MsiLogFileLocation = C:\mymsi.log Property(C): PackageCode = {EF95C34C-76C2-4FDA-9807-F45E04328EB7} Property(C): ProductState = -1 Property(C): PackagecodeChanging = 1 Property(C): CURRENTDIRECTORY = C:\Users\smadmin\Desktop Property(C): CLIENTUILEVEL = 0 Property(C): CLIENTPROCESSID = 4544 Property(C): VersionDatabase = 301 Property(C): VersionMsi = 5.00 Property(C): VersionNT64 = 603 Property(C): WindowsBuild = 9600 Property(C): ServicePackLevel = 0 Property(C): ServicePackLevelMinor = 0 Property(C): MsiNTProductType = 2 Property(C): WindowsFolder = C:\Windows\ Property(C): WindowsVolume = C:\ Property(C): System64Folder = C:\Windows\system32\ Property(C): RemoteAdminTS = 1 Property(C): TempFolder = C:\Users\smadmin\AppData\Local\Temp\ Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\ Property(C): ProgramFiles64Folder = C:\Program Files\ Property(C): CommonFiles64Folder = C:\Program Files\Common Files\ Property(C): AppDataFolder = C:\Users\smadmin\AppData\Roaming\ Property(C): FavoritesFolder = C:\Users\smadmin\Favorites\ Property(C): NetHoodFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(C): PersonalFolder = C:\Users\smadmin\Documents\ Property(C): PrintHoodFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(C): RecentFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\Recent\ Property(C): SendToFolder = C:\Users\smadmin\AppData\Roaming\Microsoft\Windows\SendTo\ Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(C): LocalAppDataFolder = C:\Users\smadmin\AppData\Local\ Property(C): MyPicturesFolder = C:\Users\smadmin\Pictures\ Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(C): DesktopFolder = C:\Users\Public\Desktop\ Property(C): FontsFolder = C:\Windows\Fonts\ Property(C): GPTSupport = 1 Property(C): OLEAdvtSupport = 1 Property(C): ShellAdvtSupport = 1 Property(C): MsiAMD64 = 6 Property(C): Msix64 = 6 Property(C): Intel = 6 Property(C): PhysicalMemory = 8191 Property(C): VirtualMemory = 6238 Property(C): AdminUser = 1 Property(C): MsiTrueAdminUser = 1 Property(C): LogonUser = smadmin Property(C): UserSID = S-1-5-21-1260591519-3336143162-1214407902-1650 Property(C): UserLanguageID = 2057 Property(C): ComputerName = SEC-DC01 Property(C): SystemLanguageID = 2057 Property(C): ScreenX = 1440 Property(C): ScreenY = 900 Property(C): CaptionHeight = 23 Property(C): BorderTop = 1 Property(C): BorderSide = 1 Property(C): TextHeight = 16 Property(C): TextInternalLeading = 3 Property(C): ColorBits = 32 Property(C): TTCSupport = 1 Property(C): Time = 11:13:42 Property(C): Date = 12/02/2021 Property(C): MsiNetAssemblySupport = 4.8.3761.0 Property(C): MsiWin32AssemblySupport = 6.3.17763.1 Property(C): RedirectedDllSupport = 2 Property(C): MsiRunningElevated = 1 Property(C): Privileged = 1 Property(C): USERNAME = Windows User Property(C): DATABASE = C:\em_eu_qCLKWdkr_installer.msi Property(C): OriginalDatabase = C:\em_eu_qCLKWdkr_installer.msi Property(C): SOURCEDIR = C:\ Property(C): VersionHandler = 5.00 Property(C): ROOTDRIVE = C:\ Property(C): MIGRATE = {9769F1DB-28BA-4D80-BD95-D92A67E2EB27} Property(C): EXECUTEACTION = INSTALL Property(C): ACTION = INSTALL Property(C): UILevel = 5 Property(C): CostingComplete = 0 Property(C): OutOfDiskSpace = 0 Property(C): OutOfNoRbDiskSpace = 0 Property(C): PrimaryVolumeSpaceAvailable = 0 Property(C): PrimaryVolumeSpaceRequired = 0 Property(C): PrimaryVolumeSpaceRemaining = 0 Property(C): INSTALLLEVEL = 1 === Logging stopped: 12/02/2021 11:13:42 === MSI (c) (C0:F0) [11:13:42:153]: Note: 1: 1708 MSI (c) (C0:F0) [11:13:42:153]: Note: 1: 2205 2: 3: Error MSI (c) (C0:F0) [11:13:42:153]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708 MSI (c) (C0:F0) [11:13:42:153]: Note: 1: 2205 2: 3: Error MSI (c) (C0:F0) [11:13:42:153]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 MSI (c) (C0:F0) [11:13:42:153]: Product: Endpoint Manager Communication Client -- Installation failed. MSI (c) (C0:F0) [11:13:42:153]: Windows Installer installed the product. Product Name: Endpoint Manager Communication Client. Product Version: 6.39.39660.20120. Product Language: 0. Manufacturer: ITarian LLC. Installation success or error status: 1602. MSI (c) (C0:F0) [11:13:42:153]: Grabbed execution mutex. MSI (c) (C0:F0) [11:13:42:153]: Cleaning up uninstalled install packages, if any exist MSI (c) (C0:F0) [11:13:42:153]: MainEngineThread is returning 1602 === Verbose logging stopped: 12/02/2021 11:13:42 ===