Hot fix for Service Desk (12-09-2019)

General Announcements Release Announcements
1

Hello everyone,

We want to inform you that we have a hot fix over Service Desk today (12-09-2019).

Here are the items that are included in the hot fix.

Service Desk

Improvements

  • Ability to create flexible time sheet
Bug Fixes
  • Fixed the issue of "There is no ability to use % symbol instead of IP address octets except the latest octet for SD API"
  • Fixed the issue of "Service Desk roles cannot be deleted "
Version: 4.23.4

You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.

Regards,
Zeynep

2

Question about "Fixed the issue of “There is no ability to use % symbol instead of IP address octets except the latest octet for SD API”

I’m pretty sure i know the answer to this, but is there any way to use dns/domain names instead of IPs? With most anything being cloud hosted, its becoming increasingly rare or hard to whitelist specific IP addresses for cloud hosted API services.

3

Hello @eztech ,

It looks like we can do it. I added to our roadmap. We are analyzing with team. I will inform you before release.

Thank you,
Regards,
Zeynep.