Hot fix for Service Desk (2020-03-30)

General Announcements Release Announcements
1

Hello everyone,

We want to inform you that we had a hot fix over Service Desk today (2020-03-30).

Here are the items that are included in the hot fix.

Service Desk

New Features

  • Adding Create Date/Close Date Fields on My Tickets widget.
  • Adding search functionality based on email on My Tickets widget.
Bug Fixes
  • Fixed the issue of "Support E-mail updated on SD Inactive page"
  • Fixed the issue of "SLA updated for tickets are submitted via EM agent or created via SD directly"
  • Fixed the issue of "Stop processing further on match!" option updated in Ticket Filter"
Version: 4.25.1

You can feel free to share your feedback and comments through this post.

We will share any updates regarding hot fix release through here.

Regards,
Zeynep