program running virtually

Products Endpoint Protection
1

So if I have a client reporting that he’s unable to run one of his usual programs after installing ccs… I can see in containment that it is running virtually and comodos rating is ‘unrecognized’… what’s the solution? Do I simply change its rating to ‘trusted’? and how long does this take to come into affect? is this the only thing I need to do?? will this program then run as it should?

2

Hello @Ed_Johnson

We have created a ticket for you in order to investigate the issue further.

With best regards

3

With CCS and containment you have to do the following to get most things working.

  1. Install CCS
  2. Update CCS
  3. Run a CCS rating scan

Now you can change ratings and the client will listen.

4

Hi Robin…

Thanks for the reply… Where do I find the option to run a rating scan??

5

Hello @Ed_Johnson ,

Please click on the link for the help guide about running a rating scan: https://help.comodo.com/topic-399-1-904-11823-Run-a-Rating-Scan.html

Thank you.

6

Secure section of Endpoint Manager /RMM

Go to the AV part and select device from list and scan from drop down.

7

Is this the same as unrecognized file scanning under the antivirus model?

8

Pretty much!

Just scans your machines files and checks the ratings, if no rating available should report file for scanning and rating.