I tried to send a setup using web app but i get the error 1603 with this information.
2023/06/27 01:44:14 PM Failed to install on device
Xcitium Client - Security v. 12.13.0.9083 MSI Installation failed to install. 1603 - A fatal error occurred during installation.
I tried to setup downloading the package (installer_Win8_Win11_x64.exe) and run locally as administrator and i got the nex error.
Instalation of the “ces_x64.msi” failed!
Native error code:1603
Native error message: Fatal error during installation.
We are sorry to hear your having issues deploying our partner Xcitium’s antivirus in the bundle from our platform.
To resolve this please use the default option of “Enrol Only”. Doing this will only Enrol the ITarian agent on the machine allowing you to use our Endpoint Manager to push the Xcitium deployment and hopefully solve you issue.
In regards to the version of Xcitium, the most stable version we have is 12.10 currently. We waiting for information from Xcitium about their 12.15 release to see if this is stable and ready for release through our platform within the next week or two.
The error code 1603 usually indicates a general installation failure. Here are some steps to troubleshoot:
Check Disk Space: Ensure there is enough disk space on the target device.
Run as Administrator: Make sure you are running the installer with administrative privileges.
Clear Temp Files: Delete temporary files from the system using Disk Cleanup.
Check for Existing Installations: Ensure there are no remnants of previous installations that might be causing conflicts.
Disable Antivirus: Temporarily disable any antivirus software during the installation process.
Review Logs: Check the installation logs for more detailed error messages.
If these steps don’t resolve the issue, you might need to contact Xcitium support for further assistance.
Let me know if you need more detailed instructions on any of these steps feel free to ask
Best regards
Victoria hubb