acronis backup

MSP Area
1

Hello,

Is anyone else having problems with acronis taking weeks to complete a backup.

I have a PC with only 50GB in use and so far been going for 8 days and only 37%

Thanks

2

Hello @KNIGHTS,

Appreciate for sharing the issue that you have encountered with the Acronis, please reach out to ITarian Support directly via support@itarian.com to further investigate the issue and they will make sure to resolve your issue as quickly as they can. Thank you

3

Hello,

Thank you for response but I have sent multiple emails to the email address you have provided with no response or even confirmation my ticket had been logged hence why I was asking if anyone know here.

Thanks

4

Hello @KNIGHTS,

We have informed the respective team as well regarding your concern and to look into the issue ASAP. Thank you

5

@KNIGHTS have you tried running the backup with your firewall and anti virus disabled? Also, have you run the Acronis Cloud Connection Verification Tool https://kb.acronis.com/content/47145 ?