"Agent Down" Status

Products ITarian Patch Management
1

I have a couple of computers that after about 3 weeks went to a status of “Agent Down”.

  • Checked the services to make sure they are running (C1Maintenance & C1Patching) and they are
  • Checked to make sure that Windows Firewall wasn't blocking. I didn't notice anything out of the ordinary and even turned the Windows Firewall off to test.
  • Doesn't appear to be a hardware firewall as other computers in that environment/LAN are reporting.
Any other suggestions?
2

Hi,

You could try to check out the logs to see what happened. We would be glad if you can send these to us as well so that we can investigate the issue. (c1-support@comodo.com)

C:\Program Files (x86)\Comodo\Comodo One Patch Management Agent\logs