Alerts from RMM Console not showing in Service desk

Products ITarian Service Desk
1

Hi,

I’ve noticed that now none of the Alerts from the RMM Console for Policy “Faults/Errors” are showing as tickets in service desk so i cannot get any detail on the faults

2

Hello,

Would it be possible to email c1-support@comodo.com with the Agent logs from the endpoint/workstation with the broken Policy?
In order to get the logs, please follow these steps:

  1. Navigate to: C\Program Files (x86)\COMODO\Rmm Agent Service or to C\Program Files\COMODO\Rmm Agent Service
  2. Edit dbg_config.ini: change Level=7 to Level=15
  3. Wait for the issue to reproduce (Stop and re-apply a Policy which will be broken so that the alerts would fire) and then collect Logs from: C:\Program Files (x86)\COMODO\Rmm Agent Service\logs or C:\Program Files\COMODO\Rmm Agent Service\logs

Also, please let us know the Comodo One Admin account you are logging in with.