All deployed scripts are failing

Products ITarian RMM
1

Good Morning all,

I’m Steven and I’m new to the forums.
So I hope I have posted this in the right place, if not I apologise.

I am trying to run a Hard Drive monitoring script on a couple of our customers servers, just to test reporting from Comodo.
When I had a video conference tutorial from one of the Comodo tech guys ,the script he attempted to implement failed, however at the time I was not too worried as it was explained it can take some time for the script to become active.
Just before our Christmas break I ran the script on three servers and all three subsequently failed, I have left them until my return to work today in the hope that the status would change however, they are all still showing as ‘Failed’
I’m not really understanding why it is failing, has anyone else experienced this?

Kind Regards

Steve

2

What is this?? however at the time I was not too worried as it was explained it can take some time for the script to become active NOT sure this is correct?

Click on the details, it will say why it has failed, are all scripts failing?
James.

3

Hi James,

Thanks for your reply.

The part you have highlighted is what I was told during the video conference when I asked why the demonstration I was shown failed.

I have only ran this one script as one I have a particular interest in, it has failed on each of the machines I have ran it on, when I click on details in the logs I get the following;
Traceback (most recent call last): File “<string>”, line 126, in <module> File “<string>”, line 106, in disk ValueError: invalid literal for int() with base 10: ‘1,995’
Thanks
Steve

4

Comodo will open a support case for you as the script is wrong, I don’t believe TIME will fix this, as soon as the script is in ITSM it will run, the fact its failing tells me the process is working its just the script that’s isn’t quite right.
James.

5

Hello @cornerstonebs ,

Thank you for the explanation, support team will get in touch with you shortly via email to further investigate the issue.

@dittoit , we appreciate all your inputs.

Regards,
Jay.

6

The problem with a lot of the scripts and functions is down to having Comodo Client Security (CCS) installed, as Comodo have an issue with blocking their own “procedurerunner.exe” file which runs your scripts.

I have been raising this with them for a while and hope it is sorted soon.

7

@StrobeTech ,

Yes, we will have our scripts team investigate this.