I’ve just noticed that a large number of our Windows 10 devices are not running procedures. In the logs they start and finish within 2 seconds and fail. No error given. They all have the latest Itarian software installed. I’ve tried the procedures with and without Comodo security running. There’s also nothing in the event logs to indicate an error. Any ideas?
Sorry for the trouble caused. We have created support ticket to your registered forum email address and please provide requested logs
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I don’t see any requests for log files in my messages. Which files do you require?
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We are having exactly the same issue on a dozen endpoints: any procedure we launch on them just fails in just a second, with no output nor reason. See the attached screenshots for the details.
How was this solved in the previously reported case?
Thanks in advance for your help!
– Javier Llorente
In my case the script “Disable Windows Firewall” applied on windows 10 endpoint is no longer working, without any output in Script log
Sorry for the trouble caused. We have created a support ticket to investigate the issue and will reach you, if any details needed.
Sorry for the issue. We will ask our script developers to check the script and update you.
Just in case anyone faces the same issue, we have found a workaround.
The symptoms of the issue are that, on some endpoints, any procedure we launch on them just fails in just a second, with no output nor reason.
The workaround goes as follow:
We have tested this workaround in at least five different computers and it has solved the issue to run remote procedures in all of them. Though this workaround cannot be automated, the number of affected endpoints is low, so it's feasible to do this manually one by one.
Hope this will be helpful for someone else.
Have a nice day,
– Javier Llorente
Endpoint Security - Devoteam
Thanks for taking time to provide workaround for the issue.