Could we please allow the ability when adding a new ticket manually into the system via email or phone to allow a support tech to assign an asset all ready register in the system, per example if you have customer X with system Y with endpoint / Comodo installed than you can select that customer than computer to auto input information like submitting ticket from the computer by right click endpoint icon than left click submit.
This would allow my team to have one person intake the call create the ticket than allow the support agent to just click on remote control or know more about the system by viewing the system information VIA the RMM Device list as it does when submitting a ticket from the computer itself. It allows the agent to fill in the fields boxes once asset is clicked but no option to auto fill in an existing asset information