There are a few places where the pre-populated lists are not alphabetized. It makes is very difficult to find what you are looking for. This is huge from a usability standpoint. I know from a coding standpoint you are just changing the order by of a SQL query and it seems trivial but for a user it makes the system unusable. Take the “auto change user” I haven’t created filters because it takes so long to sift through the list which means I can’t test the Service Desk fully which means I can’t adopt the service desk which in turn stops us from fully adopting the system as a whole. Trivial usability stuff like that is killing us right now.
Examples are:
Service Desk -> Manage -> Ticket Filters -> auto change user
- This is very cumbersome when you have lots of users. An autocomplete field that populates as you type would be ideal.
Service Desk -> Manage -> Ticket Filters -> auto-assign To
Service Desk -> User Directory
Service Desk -> Organizations (Order by Name not Org Id)
ITSM -> Devices -> Device List
ITSM -> Devices -> Bulk Installation Package -> Company
ITSM -> Users -> User List
ITSM -> Users -> User Groups
ITSM -> Configuration Templates -> Profiles
ITSM -> Configuration Templates -> alerts
ITSM -> Configuration Templates -> Procedures-> Procedure Names (the “groups” are alphabetized. The actual procedures are not)
ITSM -> Security Sub-systems ->Containment -> File Name