[April] What's New on Remote Monitoring and Management?

Products ITarian RMM
1

Hello everyone,

This document contains detailed notes about Remote Monitoring and Management release, scheduled to go live Saturday 04/13/2019.

The release is expected to take 3 hours to deploy, during that time platform will be under maintenance mode. Post-deployment tests are expected to continue until 4pm EST during which you may observe minor glitches. If you observe any issues, please feel free to share with us below.

New Features

  • ‘Create Discovery’ tile – New shortcut lets you create discoveries faster than ever.
  • Scheduled Discoveries
    • Schedule daily, weekly or monthly discovery operations. Choose the time of day that the operation runs. You can find the related wiki here
  • Device View for Discovered Devices
    • You can now view summary and network details of a discovered device by clicking device name inside discovered devices list.
You can find the related wiki here
  • Device Type
    • You can now assign labels to your discovered devices so you can easily identify their type at a glance. Each device has a different icon and you can easily change a device’s type when required.
You can find the related wiki here

Available Device Types:

      • Router
      • Printer
      • UPS
      • Switch
      • Load Balancer
      • Firewall
      • Workstation
      • Server
      • Mobile
      • Other
      • Unknown
    • You can find the related wiki here
  • Passing Parameters for Auto Remediation
    • You will also be able to use procedures with parameters in auto remediation section while creating a monitor.
Improvements
  • Procedure log statuses are now colored for better traceability.
Bug Fixes
  • Fixed the issue of Remote Monitoring and Management agent not monitoring events from "Microsoft-Windows-Windows Defender/Operational" channel.
  • Security Client Events monitoring is started with delay when endpoint is restarted, in order to prevent CCS communication error.
  • Fixed the issue of online/offline monitoring error.
  • Fixed the issue of Remote Monitoring and Management Service consuming HDD with too much active time.
  • Fixed the issue of Remote Monitoring and Management Service high disk usage on normal hard drives.
  • Typo correction (“Her names”) in Discover Now widget.
  • Fixed the issue of unknown application running inside container monitoring event triggering even if the containment events are ignored.
  • Fixed the issue of alert emails not being sent consistently.
Best Regards

Ilgaz Yucecengiz,
Technical Product Manager, Remote Monitoring and Management