[April] What's New on Service Desk?

Hello Everyone,

We’re excited to inform you that latest version of ITarian will go live on last week of April, 2020.

As you know, we have different servers for US and Europe. In order to make sure that none of our customers get affected by the new release in work days, we decided to split the release for US and Europe servers. As always, the releases will be done during off-work hours to minimize disruption to your work-flows.

New release schedule for each region is as follows:

US Server -> The release will start on 29th April 2020 Wednesday at 1 AM EDT
EU Server -> The release will start on 30th April 2020 Thursday at 5 AM GMT

We have one SD hotfix included this release.

Bug Fixes

  • Fixed the issue of "While trying to bulk close or delete tickets in the Open tickets screen, the tickets close/delete but it redirects to the login screen."

If you observe any issues, please feel free to share with us.