Automated email response to specific tickets

Hi, i want to setup an automatic email response when endpoint users lodge a password reset/recovery ticket
Is this possible?
Thank you in advance

Hello @Xander ,

You might want to check this guide in configuring auto response settings on your Service Desk portal.

Kind Regards,

Thanks Jay, i saw that however is there a way to automatically reply with the password reset link email to users who submit a password reset/recovery ticket?
With those check boxes none of them link to anything like my desired result as far as i can tell

Thanks! @Damon C
unfortunately the .jpgs won’t load. “invalid file specified”

Hello @Xander
The issue with the uploaded images here in the forums have been resolved already. If this is not the case for you, just simply inform us here and we will check further what else we can do to remedy the situation.